Solved Issues with System Updates

[DanCollier]

We’ve identified an issue that seems to be affecting users when updating their systems. Rest assured, we're actively investigating and aim to have it resolved as soon as possible.

 

[Esscee]

@Dan,
Certainly had problems using System Update yesterday afternoon, but it resolved itself after a couple of reboots.

 

[jpdenruyter]

Please let me know if there is a solution. I am currently stuck on version 1.4.9 (managed to update for 1.4.3 to 1.4.5 to 1.4.9). But I face issues installing 3.3.2. I find it a bit steep to have to pay 70 EUR when your firmware updates don't proceed flawlessly.

 

[Esscee]

jpdenruyter,

Some of the older Innuos units might not accept the newer Sense App updates, maybe put your Innuos model details on an email to support@innuos.com or contact Dan Collier.
Might help all Innuos users if Innuos put this information where it is easily available for all to see.

 

[mikehughescq]

I don’t have a system update. Is there something beyond 3.3.1?

 

[Octaviars]

I don’t have a system update. Is there something beyond 3.3.1?

Here are all the updates.

Sense 3 Changelogs

community.innuos.com

 

[mikehughescq]

Here are all the updates.

Sense 3 Changelogs

community.innuos.com

Ah right. So i’m up to date on my Zenith thank you.

 

[llatpohf]

I'm consistently getting this error while trying to upgrade my brand new PULSEmini from 3.2.5 to 3.3.1, even after factory resetting the unit:




It gets stuck after the error, so I have to power off to recover the system. Is this related to the known issue?

 

[Robz57]

I am getting the same UPDATE FAILED error message when trying to update from 3.2.5 to 3.3.1 on my Zenith MK3. To say this is disappointing is an understatement. Hoping this is ironed out soon.

 

[PJWFoster]

Same error here. And the 'updating library' bar going on forever in system tasks.

I can still access and use Sense on mobile devices but not laptop (no way to access the menu items), but the error screen is what greets me every time I open the app.

InnouOS 3.2.5, Zen Mini MK.3. Same error on laptop, iPhone and iPad.

 

[Gigamez]

I'm consistently getting this error while trying to upgrade my brand new PULSEmini from 3.2.5 to 3.3.1, even after factory resetting the unit:


View attachment 455

It gets stuck after the error, so I have to power off to recover the system. Is this related to the known issue?

Yes: same issue here! (Zen Mk3)

 

[Stephen Healy]

For those trying to update from 3.2.5 specifically, please try again now as this should now be fixed.
From older versions such as 3.1.1, we are working on this and this should also be resolved later on.

 

[Stephen Healy]

Updating from v3.1.1 should also now be resolved.

 

[llatpohf]

Updated successfully from 3.2.5. Thanks, excellent customer service!

 

[PJWFoster]

Works! All good.

 

[jpdenruyter]

Updating from v3.1.1 should also now be resolved.

great! what about 1.4.9?

 

[Stephen Healy]

great! what about 1.4.9?

We are working on that today, should be resolved very soon.

 

[jpdenruyter]

We are working on that today, should be resolved very soon.

many thanks!

 

[Gigamez]

I confirm that from 3.1.1 to the newest one the problem was solved: thanks for your support!!!

 

[Stephen Healy]

great! what about 1.4.9?

This should now resolved and able to update again from this version.