In Progress Qobuz playback issue

[DanCollier]

We’ve received a few reports from users experiencing similar issues with Qobuz, where certain tracks fail to play. The affected tracks seem to be random, but once identified, they tend to consistently fail on those systems, even though they play without issue via the Qobuz app on a phone or tablet.

This is not isolated to our platform, as other brands such as Naim, Roon, Wiim and more have all reported similar behaviour on their own support threads. This will be related to ongoing infrastructure changes on Qobuz’s side.

We’re looking into this.

 

[Malc.]

Hi Dan, I have been keeping an eye on my system over last week or so, I have an issue with Qobuz not playing random tracks, in particular skipping first track.

 

[Farthings car]

I use quobuz with an Innuos zenith mk3 (with a Naim based system). Post the last firmware update anything I play from quobuz will play fine but every 2nd / 3rd song skips to next track half way through.

I have done all the turn it off / on again including logging out of quobuz but the issue persists. Albums from the drive are fine.

Any suggestions?

 

[Farthings car]

Heard from Qobuz, and they've explained that some infrastructure issues caused the errors, but everything should now be stable.

Still not fixed for me I’m afraid

 

[DanCollier]

I use quobuz with an Innuos zenith mk3 (with a Naim based system). Post the last firmware update anything I play from quobuz will play fine but every 2nd / 3rd song skips to next track half way through.

I have done all the turn it off / on again including logging out of quobuz but the issue persists. Albums from the drive are fine.

Any suggestions?

When you say you're using a Naim system, are you in this case using SenseUPnP? If so, that could be unrelated as SenseUPnP comes with its own set of variables.

 

[Farthings car]

When you say you're using a Naim system, are you in this case using SenseUPnP? If so, that could be unrelated as SenseUPnP comes with its own set of variables.

Not sure, Zenith connected to my nd555 but I use the sense app. Either way a a fix would be useful as it’s really distracting…

 

[DanCollier]

Not sure, Zenith connected to my nd555 but I use the sense app. Either way a a fix would be useful as it’s really distracting…

It sounds like you may be using SenseUPnP. This is an experimental feature, so it can come with some limitations and instability. For the most reliable performance, i'd recommend using the direct audio output. In your case, that would be USB, as it’s the only digital output available on your system.
As you appear to be using SenseUPnP, the best step to try would be to disable and then re-enable your Naim profile, as this can sometimes help resolve connectivity or playback issues.

 

[Farthings car]

It sounds like you may be using SenseUPnP. This is an experimental feature, so it can come with some limitations and instability. For the most reliable performance, i'd recommend using the direct audio output. In your case, that would be USB, as it’s the only digital output available on your system.
As you appear to be using SenseUPnP, the best step to try would be to disable and then re-enable your Naim profile, as this can sometimes help resolve connectivity or playback issues.

How do I do this? (Re- Enable Naim profile)

btw it worked perfectly before the latest update

 

[DanCollier]

How do I do this? (Re- Enable Naim profile)

btw it worked perfectly before the latest update

You can do so via the Audio settings page in Sense. As this is a SenseUPnP related issue best to post over on that thread specifically - https://community.innuos.com/threads/senseupnp-feedback-thread.372/

 

[DanCollier]

It appears the issue with Qobuz has not been resolved, we will contact Qobuz for more information.

 

[Malc.]

Still skipping tracks, generally the first if you select new album. It doesn't seem to matter how many times you try to play the skipped track, it just doesn't play.

 

[DanCollier]

Still skipping tracks, generally the first if you select new album. It doesn't seem to matter how many times you try to play the skipped track, it just doesn't play.

Hi,

Yes it does appear the issue is not resolved with Qobuz. I can replicate this with some albums, for example Ripples // Genesis (2007 remaster) does not play at all in Sense or Qobuz connect.
We're investigating this and in communication with Qobuz.
For clarity, this is not an issue exclusive to us, its affecting other brands/platforms also.

 

[DJpay]

Hi,

Yes it does appear the issue is not resolved with Qobuz. I can replicate this with some albums, for example Ripples // Genesis (2007 remaster) does not play at all in Sense or Qobuz connect.
We're investigating this and in communication with Qobuz.
For clarity, this is not an issue exclusive to us, its affecting other brands/platforms also.

Yes, it is causing quite a stir on ROON Community Group

 

[DanCollier]

We’ve heard back from Qobuz. They have identified the issue affecting certain tracks that are not playable and are currently investigating to determine the root cause and full scope. They aim to resolve this as soon as possible.

Once we have more news, we'll let you know.

 

[luigi61]

Now, it works very well !! Problem solved

 

[Malc.]

No it hasn't problem still exists.

 

[luigi61]

I’m sorry , I was too optimistic!
There are still some problems unfortunately

 

[Ranger176]

Hi Dan, I have been keeping an eye on my system over last week or so, I have an issue with Qobuz not playing random tracks, in particular skipping first track.

Same issues on the dCS app Mosaic.

 

[DanCollier]

Same issues on the dCS app Mosaic.

Yes, it will be. As mentioned in my original post, we are not the only ones affected. Unfortunately, this will impact everyone.

 

[H247]

Hi I have the same problem as described here with playback of Qobuz (random) tracks.
I have noticed one thing that no one else have mentioned: on my InnuOS devices (Pulsar & Statement NG) the problem only occurs on High-Res tracks !
It has persisted for weeks now quite annoying
For some tracks the problem has occurred an then later disappeared, for other it has persisted (try: Veronika Rud, album: Nothing, track: sang om håb)