IP Address issue

G

Groshak

New member
Jul 3, 2024
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USA
Has anyone experienced issues with IP addresses on their Innuos server?
I'm having an odd issue with my Zen Mk III regarding network IP addresses...have read through the KB articles on the Support forum to investigate and troubleshoot, but can't resolve the issue. Specifically, the Zen software is self-reporting a standard loopback address, rather than its actual IP address.

1. The Zen appears on my network with a valid IP address... I've verified this both with LAN scanner and from my router.

2. I can access the Zen via Sense app on my devices

3. I can access the Zen using browser, if i connect directly to the actual IP address

4. If I point web browser to [my.innuos.com](http://my.innuos.com/), the Zen appears. However, if I click on the server to access, I get an error message since this tries to go to the loopback address, rather than the actual assigned IP address.

I've reached out to Innuos Support team, and answered all the obvious questions they posed. Before I pay them the Support fee for a remote session to debug their software, figured it worth asking the group.

Thanks!
 
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I would imagine this is a quirk of the network somehow. Has this always happened, or only started recently occurring? If so, it must have coincided with a change somewhere. Any change to the network, the router or its firmware? Changed the method in which the ZEN is connected to the network?
pearson1977 said:
Do you have to pay for a remote session now?
Click to expand...
Only if the system is out of warranty and is encountering an issue that is not known/ has not been reported and verified elsewhere, as very often the issue is an external factor (usually network).
 
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When I first set up my ZENMini I encountered a similar but slightly different issue trying to reach the IP address. At the time, Innuos Support recommended the steps below, which solved the issue for me. Might be worth a try?

Go into Settings > Advanced Settings > Offline Mode > Enable and then disable. Once done, go back to the system page and confirm that it is no longer in Offline mode.
 
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This started happening to me as well since yesterday. I am on on 3.3.2 on the Zenith Mk 3. No problem on iPhone or iPad, but occasionally through my.innuos.com, the server is found but clicking on it lead to error. The solution is indeed to type the direct ip address...I did check I do not have a VPN or other network issue...
 
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It seems that this happens for me only on Safari on Mac OS 26 Tahoe. On another Mac with Sequoia, and on other browsers in Tahoe, the problem does not arise... (to be precise I am on Tahoe 26.1 beta 2)
 
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guardajoias said:
It seems that this happens for me only on Safari on Mac OS 26 Tahoe. On another Mac with Sequoia, and on other browsers in Tahoe, the problem does not arise... (to be precise I am on Tahoe 26.1 beta 2)
Click to expand...
Okay, that's interesting to know and seems very specific to Safari on a certain build, it seems.
@Groshak could you let me know which OS you are running and which browser version also?
 
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Yes I can access the local network with Safari...
Problems seems to be the same noted by others with Mac OS 26.1 Tahoe...
E

Thread 'Sense Web App do not work after MacOS update to Tahoe 26.1'

Hi, can not geht access to the Sense web app with Safari browser after updating my Macbook Pro to Tahoe 26.1.

Just downloaded Mozilla Firefox browser and this browser works. Any ideas please?

Stream1 Perfomance Dac with LPS1
 
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Stephen Healy said:
I would imagine this is a quirk of the network somehow. Has this always happened, or only started recently occurring? If so, it must have coincided with a change somewhere. Any change to the network, the router or its firmware? Changed the method in which the ZEN is connected to the network?

Only if the system is out of warranty and is encountering an issue that is not known/ has not been reported and verified elsewhere, as very often the issue is an external factor (usually network).
Click to expand...
this is not related to my network, nor to browser. As stated in my original post, the Zen has been assigned (and reserved) a valid IP address. I have verified this in multiple ways (from the router, from a LAN scanner, and by accessing the device directly via IP address). I have also replicated the issue using 3 different browsers (Safari, Chrome, Firefox).
It is a problem within the Zen's software, as it is self-reporting a loopback address: 127.0.0.1 Thus, when clicking on the server (which appears via my.innuos.com) the browser attempts to reach the self-reported address and fails.
This issue has been persistent across many version updates on the server. I am currently running 3.4.0-6 and still experiencing the issue.
 
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Stephen Healy said:
Okay, that's interesting to know and seems very specific to Safari on a certain build, it seems.
@Groshak could you let me know which OS you are running and which browser version also?
Click to expand...
I experience this issue across devices (macOS Tahoe 26.1, macOS Sequoia 15.7.3, IPad OS and IOS 26.1) and across browsers (Safari 26.1, Chrome 142.0.7444.60, Firefox 144.0.2).
 
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A few weeks ago, I was having a similar issue. DNS lookups for machines in my local network were ignoring the local DNS server and just returning 127.0.0.1. I never got to the bottom of it, as it started working normally about a week later.
Try flushing the cache - sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
 
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