IP Address issue

[Groshak]

Has anyone experienced issues with IP addresses on their Innuos server?
I'm having an odd issue with my Zen Mk III regarding network IP addresses...have read through the KB articles on the Support forum to investigate and troubleshoot, but can't resolve the issue. Specifically, the Zen software is self-reporting a standard loopback address, rather than its actual IP address.

1. The Zen appears on my network with a valid IP address... I've verified this both with LAN scanner and from my router.

2. I can access the Zen via Sense app on my devices

3. I can access the Zen using browser, if i connect directly to the actual IP address

4. If I point web browser to [my.innuos.com](http://my.innuos.com/), the Zen appears. However, if I click on the server to access, I get an error message since this tries to go to the loopback address, rather than the actual assigned IP address.

I've reached out to Innuos Support team, and answered all the obvious questions they posed. Before I pay them the Support fee for a remote session to debug their software, figured it worth asking the group.

Thanks!

 

[pearson1977]

Do you have to pay for a remote session now?

 

[Stephen Healy]

I would imagine this is a quirk of the network somehow. Has this always happened, or only started recently occurring? If so, it must have coincided with a change somewhere. Any change to the network, the router or its firmware? Changed the method in which the ZEN is connected to the network?

Do you have to pay for a remote session now?

Only if the system is out of warranty and is encountering an issue that is not known/ has not been reported and verified elsewhere, as very often the issue is an external factor (usually network).

 

[pending]

When I first set up my ZENMini I encountered a similar but slightly different issue trying to reach the IP address. At the time, Innuos Support recommended the steps below, which solved the issue for me. Might be worth a try?

Go into Settings > Advanced Settings > Offline Mode > Enable and then disable. Once done, go back to the system page and confirm that it is no longer in Offline mode.

 

[guardajoias]

This sometimes happens in my experience when using a vpn …

 

[Stephen Healy]

This sometimes happens in my experience when using a vpn …

Good point; the use of VPNs these days is really sky-rocketing and is an increasing source of disruption to system connection, so do double check this along with aggressive anti-virus software, browser permissions and so on.

 

[guardajoias]

This started happening to me as well since yesterday. I am on on 3.3.2 on the Zenith Mk 3. No problem on iPhone or iPad, but occasionally through my.innuos.com, the server is found but clicking on it lead to error. The solution is indeed to type the direct ip address...I did check I do not have a VPN or other network issue...

 

[guardajoias]

Adding that this is not systematic... It has happened a few times since yesterday, but not always...

 

[guardajoias]

It seems that this happens for me only on Safari on Mac OS 26 Tahoe. On another Mac with Sequoia, and on other browsers in Tahoe, the problem does not arise... (to be precise I am on Tahoe 26.1 beta 2)

 

[Stephen Healy]

It seems that this happens for me only on Safari on Mac OS 26 Tahoe. On another Mac with Sequoia, and on other browsers in Tahoe, the problem does not arise... (to be precise I am on Tahoe 26.1 beta 2)

Okay, that's interesting to know and seems very specific to Safari on a certain build, it seems.
@Groshak could you let me know which OS you are running and which browser version also?

 

[Stephen Healy]

It seems that this happens for me only on Safari on Mac OS 26 Tahoe. On another Mac with Sequoia, and on other browsers in Tahoe, the problem does not arise... (to be precise I am on Tahoe 26.1 beta 2)

On Mac OS, go to "System Settings > Privacy & Security > Local Network" and check if the browser being used is set to true?

 

[guardajoias]

I just left too travel for a few weeks… unfortunately you don’t yet make a nano-Zenith for me to take on the trip so we’ll have to wait a bit to check…