Has anyone experienced issues with IP addresses on their Innuos server?
I'm having an odd issue with my Zen Mk III regarding network IP addresses...have read through the KB articles on the Support forum to investigate and troubleshoot, but can't resolve the issue. Specifically, the Zen software is self-reporting a standard loopback address, rather than its actual IP address.
1. The Zen appears on my network with a valid IP address... I've verified this both with LAN scanner and from my router.
2. I can access the Zen via Sense app on my devices
3. I can access the Zen using browser, if i connect directly to the actual IP address
4. If I point web browser to [my.innuos.com](http://my.innuos.com/), the Zen appears. However, if I click on the server to access, I get an error message since this tries to go to the loopback address, rather than the actual assigned IP address.
I've reached out to Innuos Support team, and answered all the obvious questions they posed. Before I pay them the Support fee for a remote session to debug their software, figured it worth asking the group.
Thanks!
I'm having an odd issue with my Zen Mk III regarding network IP addresses...have read through the KB articles on the Support forum to investigate and troubleshoot, but can't resolve the issue. Specifically, the Zen software is self-reporting a standard loopback address, rather than its actual IP address.
1. The Zen appears on my network with a valid IP address... I've verified this both with LAN scanner and from my router.
2. I can access the Zen via Sense app on my devices
3. I can access the Zen using browser, if i connect directly to the actual IP address
4. If I point web browser to [my.innuos.com](http://my.innuos.com/), the Zen appears. However, if I click on the server to access, I get an error message since this tries to go to the loopback address, rather than the actual assigned IP address.
I've reached out to Innuos Support team, and answered all the obvious questions they posed. Before I pay them the Support fee for a remote session to debug their software, figured it worth asking the group.
Thanks!
