In Progress Sense App - Starting with a black screen on iOS devices

[NVitorino]

We've seen some cases after an update where the app just occasionally starts with a blank screen on iOS devices. This seems to be due to some caching from the Safari webview that is used on the app. To resolve, please clear the Safari cache as described below:

1. On the iPad / iPhone, go to the Settings app;

2. On the left pane of the Settings app, search the entry for "Safari" and click on it;

3. On the right pane, scroll down and select "Clear History and Website Data";

4. Confirm the action by clicking the "Clear" button on the resulting window.

We are investigating to check the root cause for this so that in future updates this is not necessary.

 

[Ikeda]

One simple solution to return to innuos sense is the following;
You should find the three Multi Task Dot on the center top of the black screen , tap the three dot and hit close the screen. Ipad wii show the home page,then hit the innuous sense App.

 

[GrahamP]

Black screen appeared twice today so first time I did as Dan recomended then second time as Vitorino said which in effect did the same thing and was quicker and so easier.

 

[wigd63]

Today I saw this method to solve the black screen that was useful to me, thank you!

 

[Malc.]

I quite often use a MacBook M1 for Sense so the black screen is very familiar.

 

[GrahamP]

Not had a black screen since July 22nd until today, tried Ninos cure but it had no effect so then tried Ikeda’s method of tapping the three dots and that worked.

 

[NVitorino]

We are preparing a new version of the Sense App that uses a new technology. Although we can't easily reproduce this issue, we expect this to stop happening. Additionally, we should no longer have the spinning wheel when changing from another app. Once it's ready for public beta we'll let you know on a different post.

 

[Malc.]

We are preparing a new version of the Sense App that uses a new technology. Although we can't easily reproduce this issue, we expect this to stop happening. Additionally, we should no longer have the spinning wheel when changing from another app. Once it's ready for public beta we'll let you know on a different post.

Good news, hopefully this will also resolve the long standing problem of using Sense with a MacBook.

 

[mountainview]

Good news, hopefully this will also resolve the long standing problem of using Sense with a MacBook.

Just out of curiosity. What problems do you encounter? I am using my MacBook Pro with a Web App version of Sense (basically a Safari Tab as an App). No issues here. From my experience, devices not connecting to each other reliably are most often the result of local network setups and settings.

 

[Malc.]

Just out of curiosity. What problems do you encounter? I am using my MacBook Pro with a Web App version of Sense (basically a Safari Tab as an App). No issues here. From my experience, devices not connecting to each other reliably are most often the result of local network setups and settings.

Apologise if I mix up terminologies, I can use Sense via browser but if I use as an app (MacBook M1) it frequently disconnects, means I have to keep window open which I prefer not to.

 

[NVitorino]

You can apply for the Beta app and you can try it out:

Calling: Sense 'client' app beta testers

Hi everyone, We will soon begin rolling out a beta for an update to the actual Sense client remote app itself that you install on to your iOS and Android devices. This new app is a total rebuild over the old one, leveraging in new technology to give us a platform with greater potential in to...

community.innuos.com

 

[Malc.]

Thanks, I usually tend to avoid any kind of beta testing, leaving it those more interested in the technological aspects. On reflection maybe this is the wrong attitude, Sense must work for all users. I will contact Stephen with my details.

 

[Stephen Healy]

Thanks, I usually tend to avoid any kind of beta testing, leaving it those more interested in the technological aspects. On reflection maybe this is the wrong attitude, Sense must work for all users. I will contact Stephen with my details.

You are now registered Malc, so you should now have access to the beta.