In Progress Sense App - Starting with a black screen on iOS devices

[NVitorino]

We've seen some cases after an update where the app just occasionally starts with a blank screen on iOS devices. This seems to be due to some caching from the Safari webview that is used on the app. To resolve, please clear the Safari cache as described below:

1. On the iPad / iPhone, go to the Settings app;

2. On the left pane of the Settings app, search the entry for "Safari" and click on it;

3. On the right pane, scroll down and select "Clear History and Website Data";

4. Confirm the action by clicking the "Clear" button on the resulting window.

We are investigating to check the root cause for this so that in future updates this is not necessary.

 

[Ikeda]

One simple solution to return to innuos sense is the following;
You should find the three Multi Task Dot on the center top of the black screen , tap the three dot and hit close the screen. Ipad wii show the home page,then hit the innuous sense App.

 

[GrahamP]

Black screen appeared twice today so first time I did as Dan recomended then second time as Vitorino said which in effect did the same thing and was quicker and so easier.

 

[wigd63]

Today I saw this method to solve the black screen that was useful to me, thank you!

 

[Malc.]

I quite often use a MacBook M1 for Sense so the black screen is very familiar.

 

[GrahamP]

Not had a black screen since July 22nd until today, tried Ninos cure but it had no effect so then tried Ikeda’s method of tapping the three dots and that worked.

 

[NVitorino]

We are preparing a new version of the Sense App that uses a new technology. Although we can't easily reproduce this issue, we expect this to stop happening. Additionally, we should no longer have the spinning wheel when changing from another app. Once it's ready for public beta we'll let you know on a different post.