Solved Qobuz - Resync removes favourites

[Stephen Healy]

There has recently been a communications issue with the Qobuz service, resulting in saved Qobuz favourites of your library disappearing from Sense app after performing a Resync.
This happens regardless of which Innuos product and which firmware version you are running; the timing around 3.0.3 release is coincidental but not causal.
We are working with them to resolve and will resolve this Known Issue post when normal service has resumed.

 

[mikehughescq]

The solution is of course to remove the ones added in the interim and immediately add them back in. Except astonishingly that doesn’t work. They stay exactly where they are at the bottom of the page.

Some more work to be done methinks.

 

[Claudius]

Hm, got a mess as well. Nevertheless glad that we have fix, which does go into the right direction.

 

[Stephen Healy]

To me it is the same a total mess, if I choose by added date in albums (Sense) it does not look anything like it does in Qobuz own app so something is clearly not right yet.

This is currently expected behaviour - Sense currently defines recently added based on when it first comes into Sense, not the order in which you may had added favourites originally on Qobuz. In the forthcoming 3.1 update we actually will change that so the date added on Qobuz/Tidal music is measured by when you first saved it from the streaming service, and not from the date it was first imported to Sense. This is outlined on our Roadmap here:

Set Added Date on Sense for TIDAL/Qobuz albums with the date they were added to the streaming service - Feature Requests - innuOS Feedback Zone

Currently, the Added date on a TIDAL/Qobuz album that has been added to the Music Library is the date that album has been synced with Sense and not the date it was added to the Qobuz/TIDAL library. The API now provides a way to get that information so we

feedback.innuos.com

 

[mikehughescq]

This is currently expected behaviour - Sense currently defines recently added based on when it first comes into Sense, not the order in which you may had added favourites originally on Qobuz.

… but if I take it out of Sense, which is the only place I add from - i.e. i’m not using the Qobuz app or site to add anything - and then add back into Sense they must surely appear at the top of the page and yet they’re not.

 

[Stephen Healy]

… but if I take it out of Sense, which is the only place I add from - i.e. i’m not using the Qobuz app or site to add anything - and then add back into Sense they must surely appear at the top of the page and yet they’re not.

I believe this is happening because that album has been previously identified in the Music Library Database history, so its being identified as belonging in the history of your library and reassociating it.

 

[mikehughescq]

I believe this is happening because that album has been previously identified in the Music Library Database history, so its being identified as belonging in the history of your library and reassociating it.

Thanks @Stephen Healy. That makes sense (pardon the pun). Would clearing the cache sort that?

 

[Stephen Healy]

Thanks @Stephen Healy. That makes sense (pardon the pun). Would clearing the cache sort that?

Hi Mike, I am having a chat with the dev team now to see if there is a workaround for the time being but I am not sure if there is - it might have to wait until the 3.1 for the chronology to straighten itself out. But clearing the cache will make no difference, i can promise you that much!

 

[Stephen Healy]

I should point out that a maintenance version of the fix will also go out for MkII devices running innuOS 2.x.

 

[peliase]

Hi Mike, I am having a chat with the dev team now to see if there is a workaround for the time being but I am not sure if there is - it might have to wait until the 3.1 for the chronology to straighten itself out. But clearing the cache will make no difference, i can promise you that much!

When will 3.1 go live?

 

[Stephen Healy]

When will 3.1 go live?

No exact ETA yet, hopefully later on this Autumn.

 

[mountainview]

No exact ETA yet, hopefully later on this Autumn.

I guess the Qobuz issue disrupted the development quite a bit. Nevertheless, I hope to see a public Beta soon

 

[Kokopelli51]

I should point out that a maintenance version of the fix will also go out for MkII devices running innuOS 2.x.

Hi Stephen, do you have an estimate when the 2.x 'fix' might be available? Are we talking days, weeks, or longer ... Cheers.

 

[Stephen Healy]

Hi Stephen, do you have an estimate when the 2.x 'fix' might be available? Are we talking days, weeks, or longer ... Cheers.

It should be pretty imminent over the next week or two.