Zen Mini Mk3 - System does not have a IP assigned and does not show on the network

erho

Member
Nov 22, 2024
101
16
18
Austria
hello, my zen mini worked fine in the morning, but now it do not show on the network !!! Via MyInnuos I can see the device but it will get no IP and is not found by sense wether on MacBook Pro oder iPhone app???

have made the things found under troubleshooting and contacted support via email and screenshots. Any suggestions to solve the problem by myself??

thank you @Stephen Healy
 
Last edited:
From the image you sent us that the system posted, it looks like the system needs to be reinstalled. This is unusual and I would need the service engineers to investigate how/ this happened. Your system is in warranty so we will endeavour to process as quickly as we can.
 
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From the image you sent us that the system posted, it looks like the system needs to be reinstalled. This is unusual and I would need the service engineers to investigate how/ this happened. Your system is in warranty so we will endeavour to process as quickly as we can.
Okay thank you, waiting for a response per eMail, still got nothing.