Unable to Delete Qobuz Albums

[petroengr]

Hello all.

I can't delete some albums from Qobuz that were once classified as favorites from my Zen Mk3. I have removed them as favorites on the Qobuz website and they no longer show up there. I have tried re-syncing Qobuz; have disconnected from Qobuz, logged in again and re-synced but the albums still show up in Sense. It is interesting to note that when I select the album in Sense, the three dots that are normally in the upper right hand corner are missing. Also, if I select the album in Sense it plays. FWIW, I had this issue with the previous version of Sense...same issue with the latest update. Any suggestions are welcome.

Thanks.

 

[DanCollier]

Hello all.

I can't delete some albums from Qobuz that were once classified as favorites from my Zen Mk3. I have removed them as favorites on the Qobuz website and they no longer show up there. I have tried re-syncing Qobuz; have disconnected from Qobuz, logged in again and re-synced but the albums still show up in Sense. It is interesting to note that when I select the album in Sense, the three dots that are normally in the upper right hand corner are missing. Also, if I select the album in Sense it plays. FWIW, I had this issue with the previous version of Sense...same issue with the latest update. Any suggestions are welcome.

Thanks.

Hi,

Is your system up to date on 3.4.2? If not, please update it. Is your Qobuz account active still?
To clarify, the albums were removed from Qobuz' service and arent available anymore, you've gone to Qobuz directly and removed them as per this guide? https://innuos.com/kb/album-not-found-opening-a-favourite-qobuz-album-on-music-library/

 

[petroengr]

Hello Dan,
I confirmed that the system up to date and that the Qobuz account is active. I did a deeper dive into Qobuz: The albums are still listed in their library. When looking at my "Favorites" list in the "Releases" mode the albums don't show up, however when I switched Qobuz to the "Tracks" mode the albums were listed. I clicked the heart icon next to the offending albums and they were deleted. Re-synced the Zen and the albums are no longer shown. Got to love technology...

Thanks!
Don