Sense app - unable to add albums to my collection

[Womaz]

As title suggests , when I hit the button to add the album to my albums it does not work
Anyone else had this issue and can help please?

Been using the sense app since I got the Pulse , as it sounds great and def superior to ROON to my ears , but it can be problematic at times so I hope it improves or will reluctantly have to go back to ROON

 

[DanCollier]

Hi,

What albums are you trying to add, are they streamed or from a nas for example?
Is it just some specific albums or all albums, can you provide more detail.

 

[Womaz]

Hi Dan.
It was when I was trying to add an album from Tidal to my collection.
I tried the new albums from Austra, Picture Parlour, Celeste and Stella Donnelly.
The Picture Parlour album got added to my collection, the other 3 did not. This was yesterday. I have just tried again about 5 minutes ago and it is just the same, unable to add the albums.

 

[DanCollier]

Go to settings and use the contact form to send in a ticket, we'll follow up there.

 

[Womaz]

Go to settings and use the contact form to send in a ticket, we'll follow up there.

Hi Dan, I have gone back to using ROON as I just had too many issues with the sense app.
It’s a shame as it does sound better.

 

[Octaviars]

@Womaz if you add the album in Tidals own app or in Roon and then switch back to using Sense and do a manual resync in Sense is the album added to Sense then?

I was a long time user of Roon and have a life time subscription but I only use Sense and cant say that I have ever had any issues adding albums in Sense (I use Qobuz not Tidal if it is something wrong there in your case).

 

[Womaz]

@Womaz if you add the album in Tidals own app or in Roon and then switch back to using Sense and do a manual resync in Sense is the album added to Sense then?

I was a long time user of Roon and have a life time subscription but I only use Sense and cant say that I have ever had any issues adding albums in Sense (I use Qobuz not Tidal if it is something wrong there in your case).

Hi , I am trying to add the Tidal album, whilst in the Sense app. This has worked since I started using the Sense app, then it just stopped working.
I have gone back to using the Roon app as its just a much better eperience if you ask me. I appreciate the post though.

 

[Stephen Healy]

FYI, I believe there was a temporary TIDAL outage from our provider over the last weekend, which perhaps was a source of comms/sync issues with adding further albums. The issue described is not anything inherent or currently known as a problem with Sense app.