Innuos Sense application - intruders or not?

[Zoran BG]

Hi guys,
Did any of you face this problem?
I used to be on Qobuz and Tidal for years, switching sometimes from one platform to another.
In the past couple of months, I was on Tidal. I use a VPN on my network.
Well, a couple of weeks ago, I realized that some albums were coming from Japan in the Innuos Sense application's Albums folder.? I live in Serbia (recently returned from the USA), and I’m a software engineer, so I take care of the health of my laptops (Mac) and really don’t visit gambling, xxx, and other websites.
I logged in to Tidal but couldn’t find those Japanese albums in the Tidal library.
Then, I wrote to Stephen (Innuos support) to ask for help. He greatly helped me by telling me to check out Tidal —> Tracks. And yes, I found those Japanese albums there. I deleted them and returned to Innuos Sense.
Everything was fine. I also changed my password on the Tidal account.
But after a few days, I saw the Japanese albums again in my Albums folder.
Okay, I cancelled my Tidal Account and reactivated my Qobuz Account. Everything was fine until this morning. In the list of “Last played tracks,” I see a bunch of Japanese artists. I checked out Qobuz (logged in to the Qobuz website), but fortunately, I don’t see them in the Qobuz albums.

Has any of you had a similar experience?
Thanks
Zoran

 

[Stephen Healy]

Hi guys,
Did any of you face this problem?
I used to be on Qobuz and Tidal for years, switching sometimes from one platform to another.
In the past couple of months, I was on Tidal. I use a VPN on my network.
Well, a couple of weeks ago, I realized that some albums were coming from Japan in the Innuos Sense application's Albums folder.? I live in Serbia (recently returned from the USA), and I’m a software engineer, so I take care of the health of my laptops (Mac) and really don’t visit gambling, xxx, and other websites.
I logged in to Tidal but couldn’t find those Japanese albums in the Tidal library.
Then, I wrote to Stephen (Innuos support) to ask for help. He greatly helped me by telling me to check out Tidal —> Tracks. And yes, I found those Japanese albums there. I deleted them and returned to Innuos Sense.
Everything was fine. I also changed my password on the Tidal account.
But after a few days, I saw the Japanese albums again in my Albums folder.
Okay, I cancelled my Tidal Account and reactivated my Qobuz Account. Everything was fine until this morning. In the list of “Last played tracks,” I see a bunch of Japanese artists. I checked out Qobuz (logged in to the Qobuz website), but fortunately, I don’t see them in the Qobuz albums.

Has any of you had a similar experience?
Thanks
Zoran

It's possible this just could be SmartQ pulling tracks from Asian artists due to some kind of affiliation with other music in your library. Perhaps try turning off SmartQ completely in Settings to see if that stops this 'unknown' music appearing in your history.

 

[Phill r]

Does smart q add them to your library tho?

 

[Stephen Healy]

Does smart q add them to your library tho?

No it does not, so if the tracks/albums are being saved into the library then this is certainly a user-instructed action.

I don’t see them in the Qobuz albums

As mentioned before, that might just be because they are saved only on a TRACKS view of via playlist, not the ALBUMS page. I would suggest once again changing your Qobuz password and checking the TRACKS section of your library on Qobuz to see if they are saved there. In any case, that would not explain the recently played history in Sense because this only shows what is directly played out of your Innuos, and would not include playback history just on the Qobuz app itself, so it could still be SmartQ accounting for why these appear in recently played.