Hello
@Stephen Healy,
Coming now from a
Zenith Mk 3 with a
PhoenixUSB and a
PhoenixNET, as I look into the future horizon of the upgrade paths that Innuos now offers within the modular
NextGen (NG) series, can you kindly
confirm the following 2 facets, when upgrading from a
Zen NG to a future
Zenith NG:
Q1. Can the
upgrade from a
Zen NG to a
Zenith NG be performed
completely by my local Innuos dealer, or, does the dealer have to ship the
Zen NG back to you (i.e., at Innuos headquarters) to have this upgrade performed and re-certified as a
Zenith NG?
Q2. How much does this upgrade cost, going from a
Zen NG to a
Zenith NG? Will this price remain locked-in for
Zen NG owners, or, is this price subject to change (drift over time)? And, if the answer to
Q1 above requires the shipping from my dealer back to Innuos HQ for the
Zen NG to
Zenith NG upgrade, does the end-user have to pay for this intra-office shipping?
Use-case details: I am already located in the EU, so no new "trade tariffs" (or VAT's) would come into play for my particular situation.
As you can ascertain, knowing the details of these nuances will help guide my (and others') future purchase decisions. Thank you very much.
Kind regards, Edward
thank you, the update with a module is possible I think? would it be done by Innous, dealer, or consumer?