Since update 3.10 my Innuos MK3 mini is not connecting with my DAC anymore

Ecuadory

New member
Aug 11, 2024
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Breda, NL
Hi,

Since update 3.10 my Innuos MK3 mini is not connecting with my DAC anymore. I have the Mytek Brooklyn Plus.
On the display, it shows 'No Lock'. I don't understand why and I don't know how to fix it. Can anyone help?
 
Hi,

Since update 3.10 my Innuos MK3 mini is not connecting with my DAC anymore. I have the Mytek Brooklyn Plus.
On the display, it shows 'No Lock'. I don't understand why and I don't know how to fix it. Can anyone help?
I have exactly the same problem with my Pulsar and Mytek Manhattan II. I have an appointment today to remotely connect with Innuos support and I hope they can fix this issue. There seems to be some bug in the new update.
 
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There certainly seems to be a commonality amongst Mytek DACs specifically as so far we have had no other similar reports with other DACs, so this will be interesting to pursue as we look to resolve the problem.
 
There certainly seems to be a commonality amongst Mytek DACs specifically as so far we have had no other similar reports with other DACs, so this will be interesting to pursue as we look to resolve the problem.
I hope interesting anough to solve quickly, as I can't listen to music right now.
Can I go back to an older version of the software?
 
Just reboot the Innuos, that should fix the problem!
I did reboot it a couple of times over the weekend to see if by chance Innuos had taken care of it at their end for all my Mytek users. No luck. But they contacted me first thing Monday and I sent them my model name and serial number. And in about a the hour, the glitch was gone, and I was listening to music again.
 
Just reboot the Innuos, that should fix the problem!
To ensure the cloud script is successfully deployed to users with Mytek DACs, I'll need both the specific Innuos system model you are using and its serial number. However, a patch for this will go out to all systems in a future Sense release.