Since update 3.10 my Innuos MK3 mini is not connecting with my DAC anymore
- Thread starter Ecuadory
- Start date
I have exactly the same problem with my Pulsar and Mytek Manhattan II. I have an appointment today to remotely connect with Innuos support and I hope they can fix this issue. There seems to be some bug in the new update.
There certainly seems to be a commonality amongst Mytek DACs specifically as so far we have had no other similar reports with other DACs, so this will be interesting to pursue as we look to resolve the problem.
Yes, they fixed the problem for me and I think they also tested the system with the Mytek converter. I suggest you also contact support@innuos.com . They should help you before the official update is released. Good luck!
So glad I checked this forum. I performed the update and now have “No Lock” on my Mytek Manhattan ll DAC. I will get ahold of Innuos Support.
I did reboot it a couple of times over the weekend to see if by chance Innuos had taken care of it at their end for all my Mytek users. No luck. But they contacted me first thing Monday and I sent them my model name and serial number. And in about a the hour, the glitch was gone, and I was listening to music again.
To ensure the cloud script is successfully deployed to users with Mytek DACs, I'll need both the specific Innuos system model you are using and its serial number. However, a patch for this will go out to all systems in a future Sense release.
Dan, thanks again for resolving this issue so quickly on my system. Much appreciated!