Qobuz library sync

[Peter_Hafkamp]

A Qobuz resync deleted all Qobuz albums from my pulsar library.
Rebooting the Pulsar and logging out and back in from Qobuz doesn’t solve the problem.
My Qobuz favourites are still present in the Qobuz app.
Running sense 3.0.3

 

[DanCollier]

Just renewed my Qobuz subscription. Received confirmation email and the Qobuz web site shows that it’s active. The Qobuz app suggests that I have no active sub and need to subscribe. Immuos Sense also suggests I’ve no active sub.

In all instances I have logged out and logged back in i.e. Qobuz site, Qobuz app and Qobuz account within Sense. Have resounded Qobuz multiple times. Have done this multiple times today but both the Qobuz app and Sense suggest I’ve no active sub. Have also rebooted the Zenith logged out and in again and still nothing.

Anyone else? Suggestions?

Hi,

This is not totally relevant to this thread topic, however it sounds like your Qobuz account has authentication issues. This is especially so if their own app says your account is not active. Check the "my streaming plan" page on the qobuz website.
I suggest reaching out to them regarding your account issues.

 

[mikehughescq]

Hi,

This is not totally relevant to this thread topic, however it sounds like your Qobuz account has authentication issues. This is especially so if their own app says your account is not active. Check the "my streaming plan" page on the qobuz website.
I suggest reaching out to them regarding your account issues.

Hi Dan,

As per my post, the web site shows an active sub but the Qobuz app and Sense do not. Have already reached out to Qobuz but their initial reaction is that their app will refresh in due course and the Sense issue may be separate as any sync is not dependent on the app. Obviously I’ve no idea if that’s accurate or not.

Mike

 

[DanCollier]

Hi Dan,

As per my post, the web site shows an active sub but the Qobuz app and Sense do not. Have already reached out to Qobuz but their initial reaction is that their app will refresh in due course and the Sense issue may be separate as any sync is not dependent on the app. Obviously I’ve no idea if that’s accurate or not.

Mike

If you create a free trial with another email for example and login, does it immediately work fine? If so, then it suggets an issue with your account not authenticating.

 

[mikehughescq]

If you create a free trial with another email for example and login, does it immediately work fine? If so, then it suggets an issue with your account not authenticating.

Will try that at some point tomorrow. Would help if Qobuz were contactable but they’re basically invisible to their users. A chat bot which reluctantly passes you to a human who simply never appears. Love the service. Really not a fan of the total lack of customer service. It does them no favours.

 

[DanCollier]

Will try that at some point tomorrow. Would help if Qobuz were contactable but they’re basically invisible to their users. A chat bot which reluctantly passes you to a human who simply never appears. Love the service. Really not a fan of the total lack of customer service. It does them no favours.

You can email them, I believe their support email is support-help@qobuz.com or support@qobuz.com
I found this number online too.

• +44 330 808 4460
  For English speakers

 

[mikehughescq]

I found that email address in my inbox after a previous sub issue. We shall see…

 

[pending]

Just renewed my Qobuz subscription. Received confirmation email and the Qobuz web site shows that it’s active. The Qobuz app suggests that I have no active sub and need to subscribe. Immuos Sense also suggests I’ve no active sub.

In all instances I have logged out and logged back in i.e. Qobuz site, Qobuz app and Qobuz account within Sense. Have resounded Qobuz multiple times. Have done this multiple times today but both the Qobuz app and Sense suggest I’ve no active sub. Have also rebooted the Zenith logged out and in again and still nothing.

I did note that when I logged out of Qobuz within Sense, rebooted the streamer and logged back into the streamer I’m getting two requests to authorise credentials not one. No idea if there’s any significance in that?

Anyone else? Suggestions?

You might try updating your Qobuz login password.

Over the years when I've encountered similarly odd behavior (with other connected platforms, not Sense + Qobuz) sometimes resetting my password has solved the issue.

 

[mikehughescq]

You might try updating your Qobuz login password.

Over the years when I've encountered similarly odd behavior (with other connected platforms, not Sense + Qobuz) sometimes resetting my password has solved the issue.

That’s interesting. I’ll give that a shot as they’re not exactly in any hurry to contact or resolve.

EDIT: Nope. Made no difference at all except that the Qobuz app now throws up errors in relation to the new password whilst Sense bizarrely lets me login without using the new psssword. Something seriously screwy going on.

 

[pending]

That’s interesting. I’ll give that a shot as they’re not exactly in any hurry to contact or resolve.

EDIT: Nope. Made no difference at all except that the Qobuz app now throws up errors in relation to the new password whilst Sense bizarrely lets me login without using the new psssword. Something seriously screwy going on.

That is truly perplexing. Apologies if I made matters worse. I hope Qobuz resolves this soon.