Playback pausing in Queue unexpectedly

Fitman-NJ

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May 21, 2024
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It was requested that I repost this issue, first reported in another thread, in the Help section:

"Just In the last several days, Sense appears to play two songs in the Queue, then stops. The first of the two songs plays normally, but when the second begins, the time tracker at the bottom of the Queue screen remains at the far right (end of the song) and the pointer indicating which song is playing remains on cut #1.

“At the end of the second song (which seems to sound audibly normal), Sense doesn't advance to cut #3 unless I click on that song, which allows the music to continue, but with the same behavior, i.e., the timer indicator stopping at the end of song #3, song #4 playing with the pointer still directed at cut#3, and the Queue pausing at the end of song#4.

“This just began toward the middle/end of last week. Of course, I don't know if this is a "one-off" issue or if other users may be encountering the same behavior. I'm using Sense version 3.2.2. with an original Statement. This refers to music files stored on my Statement internal hard drive (not Internet streamed). Play is straight out via reclocked USB to my DAC (RME ADI-2 DAC FS).

“As I watched carefully yesterday while playing music, I saw even more "unexpected behavior" than what I describe above. For instance, I initially added cuts from one album to the Queue. I then added cuts from a different album. Sense repositioned the last cut of the first album after the first cut of the second album. Expected Queue behavior: 1A, 1B, 1C, 1D, 2A, 2B, 2C, 2D; Observed behavior: 1A, 1B, 1C, 2A, 1D, 2B, 2C, 2D.

“Another example: When I left the Queue screen to edit the album I was playing, then returned, the time indicator seemed to resume proper operation and the pointer acknowledged the correct cut being played...until it reached the end of the song, at which point it stopped moving. The next cut would play under this specific condition (i.e., having left the Queue and then returned), but the playback would stop after that song, requiring me to click on the following song to get it to play...resuming the "two song then pause" cycle. Puzzling...

It appears that the last Sense update was posted on March 3rd, which was at least a week before I noticed the reported behavior. I’m not sure when I actually applied the update, however. I backed-up my database last night, and have a second update in case the more recent one is corrupted. If it might prove useful, is it possible to delete, then reload a fresh copy of Sense? I'm not sure exactly how I might do that since I don't believe Sense is downloadable from the Apple App Store. I do updates to Sense from within Sense.”

Thanks.
 
Could you please go to the advanced settings section in Sense for your system and select "Clear Queue Cache"? This action should only be performed under our guidance.
Once done, please let me know if this resolves the issue.
 
Dan, I just did what you asked -- I selected "Clear Queue Cache" from the Advanced Settings section of Sense. Unfortunately, it didn't fix the problem. Note in the video below, the first song ("Carry On") is playing normally. The current song indicator is properly pointing to "Carry On." The time indicator is tracking as designed.

When we reach the end of the song, however, the second cut, "Everybody I Love You," begins to play, but the current song pointer remains on "Carry On," and the time indicator remains at the far right as opposed to resetting to the left (hope you can access the video; if not, perhaps you could briefly explain how to post a video to the forum the correct way. The "Attach Files" button below doesn't seem to allow me to the display of the videos I just shot ):

https://share.icloud.com/photos/0a3oWy_l7Tq2fNEPfsCbnf8Hw

Nothing changes as the end of "Everybody I Love You" approaches. When it finishes, however, it does not advance to the next cut, "4 + 20" -- it simply pauses/stops playing:

https://share.icloud.com/photos/0edyzlzTDmb0_3KENMxZWZeDw

I just went back into Sense and found this unexpected activity. Despite the fact that the music "paused" at least 15 minutes ago, you'll note that the time tracker has now moved back to the left and is moving as if playing a song:

https://share.icloud.com/photos/0a4PE9WGAsy3IhKs5VjaZokMA

Thanks for your continued assistance in looking into this issue.
 
Are you using a USB connection? I had similar problems with my Pulsar talking to a McIntosh C55 preamp and, after a LOT of troubleshooting, it appeared that disconnecting the USB cable, rebooting the Pulsar and C55, then reconnecting the USB cable, fixed the problem. I don’t know if that fixed it or if the Streamer Gods felt sorry for me and just made it work.
 
Are you using a USB connection? I had similar problems with my Pulsar talking to a McIntosh C55 preamp and, after a LOT of troubleshooting, it appeared that disconnecting the USB cable, rebooting the Pulsar and C55, then reconnecting the USB cable, fixed the problem. I don’t know if that fixed it or if the Streamer Gods felt sorry for me and just made it work.
Yes, the path from my Statement to my RME ADI-2 DAC FS is via the reclocked USB connection. I'm following Daniel's instructions for the moment, but will keep your surprising solution in mind. This just started up about a week ago after having worked fine for about three years now...:unsure:
 
I just installed the Sense 3.2.3 update and it appears to have fixed the issue I've been describing. I don't know if that was intentional on Innuos' part, but "all's well that ends well." I'll report back if I see any other unexpected behavior.
 
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I am having the exact same problem as Fitman-NJ was having with the queue stopping for no reason and the time tracker not aligned with the song that is playing. This occurs whether I am playing an album, a smart mix, or an artist mix. On top of that, the Sense app was adding songs to an album selection for an album I had played two weeks before. Really bizarre as it had been working perfectly up until a few weeks ago. I finally submitted a ticket to Innuos Support but have not received even an acknowledgement in 4 days. Hence, my searching on this forum for some help. I tried South Texas Aggies" trick but still not working. Very frustrating as all selections now stop after one or two tracks. Here's a screen capture of the queue where it is inserting tracks for an album played weeks ago. Any thoughts or ideas to troubleshoot this problem would be much appreciated.

IMG_0263.jpg
 
  • Like
Reactions: Fitman-NJ
I am having the exact same problem as Fitman-NJ was having with the queue stopping for no reason and the time tracker not aligned with the song that is playing. This occurs whether I am playing an album, a smart mix, or an artist mix. On top of that, the Sense app was adding songs to an album selection for an album I had played two weeks before. Really bizarre as it had been working perfectly up until a few weeks ago. I finally submitted a ticket to Innuos Support but have not received even an acknowledgement in 4 days. Hence, my searching on this forum for some help. I tried South Texas Aggies" trick but still not working. Very frustrating as all selections now stop after one or two tracks. Here's a screen capture of the queue where it is inserting tracks for an album played weeks ago. Any thoughts or ideas to troubleshoot this problem would be much appreciated.

View attachment 346
Wish I had some suggestions for you, Tom. As I'm sure you realize, Sense started working as intended after I installed the latest update (and, I misspoke in my earlier message...it was actually 3.2.4 (not 3.2.3) that I installed). Other than that, I have no idea what caused Sense to go off the rails for a while there. It seems like we used to refer to "corrupted files" as being a possible cause of issues like this...but I don't know if that could apply to audio software in today's world. The similarity of the behavior that you report is uncanny, though.