Welcome to the community Help Forum!
When submitting new posts into the Help Forum, please remember the following guidelines to make sure everyone has the best experience possible:
When submitting new posts into the Help Forum, please remember the following guidelines to make sure everyone has the best experience possible:
- Search Before Posting
Please use the search function to check if any existing threads already have the answer you need, which also includes checking our Known Issues section.
There are articles on Support Portal Knowledge Base which may also have the solution you require;
Support
innuos.freshdesk.com
- Use clear and descriptive language
Keeping the subject and message concise and well-detailed will help significantly when others respond to you. Higher quality descriptions will receive better quality, and often faster, solutions and responses. If possible, provide the exact steps to reproduce the issue. This will accelerate immensely having a solution to your problem. - Stay on topic
When responding to posts, please be respectful of the original post topic and do not change the subject of the discussion. Do also stay calm and considerate - having problems is frustrating but everyone is here to help and going on a rant will not motivate anyone to spend their time helping you.
Do of course add a comment if you feel you have information or feedback that adds perspective or constructive advice. - Use ‘Watch’ to stay notified
If interested or supportive of a thread, consider using the Watch function to keep track of the discussion and receive email notifications of new comments, rather than adding one-word comments (“Following”) which are not useful to a wider audience. - Use ‘Like’ on helpful answers
Make sure to like comments that gave useful solutions and accurate answers!
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