Zen MK3 not communicating with via usb withPS Audio DSD Dac

[jeffrey.germainesfca55]

Problem came up today.
My Zen MK3 connected to PS Audio DSD mk1 via usb cable is no longer playing. The PS Memory player via I2S connection plays. Perhaps the usb cable is the issue ? Any ideas are welcome. I have rebooted Zen and dac several times and the best result I get is a few seconds of music until the signal cuts off. I have used a cheap usb cable and I get the same result.

 

[Stephen Healy]

Perhaps check in the Sense Audio Settings if you the USB Latency is set to Low - i seem to recall that does not work on some PS Audio DACs so may need to make sure it is set to Normal. Have you also tried using the other 'Backup' USB port to test playback out of that?

 

[Stephen Healy]

Also, on Sense app, you can try going to Advanced Settings and Clear Queue Cache to see if this helps.

 

[jeffrey.germainesfca55]

Also, on Sense app, you can try going to Advanced Settings and Clear Queue Cache to see if this helps.

I’ve done all the things that need to be done but it is still not working. The last thing I will do is to connect a laptop via usb and see what happens. I’ve been in contact with Innuos tech support and that is what they suggest. It’s possible that the dac usb port is suspect.

 

[frank7036]

I run Innuos ZENith mk3 into a DirectStream mk1 via USB using low latency without any issues.