Recently Innuos Sense won’t load upon opening iPad/iOS

[brianmedia]

As of 2 days ago when i open the sense app on iPad or iPhone , it find my server then goes to a black screen with Innuos on it.

If I stay on the screen it just sits there, but if i open another app, do something then come back it loads everything.

Sometime will also load to a screen with “no widgets”

Eventually if i do something in another app for a bit then come back to loads fine.

See screenshots.

 

[DanCollier]

What system do you have, and is it up to date on 3.4.1?
I see you're on IOS, i recommend clearing the cache and testing again.

1. On the iPad / iPhone, go to the Settings app;
2. On the left pane of the Settings app, search the entry for "Safari" and click on it;
3. On the right pane, scroll down and select "Clear History and Website Data";
4. Confirm the action by clicking the "Clear" button on the resulting window

 

[brianmedia]

What system do you have, and is it up to date on 3.4.1?
I see you're on IOS, i recommend clearing the cache and testing again.

1. On the iPad / iPhone, go to the Settings app;
2. On the left pane of the Settings app, search the entry for "Safari" and click on it;
3. On the right pane, scroll down and select "Clear History and Website Data";
4. Confirm the action by clicking the "Clear" button on the resulting window

Ah yes. Sorry. On latest 3.4.1

Didn’t realize the Sense app was a wrapper for Safari.
I cleared history/cache and it seems to load correctly now

Take that back. It loaded quickly the first time time after I cleared cache, but I went to surf the web and came back to Sense and it hung on the “Innuos” black screen again. Then repeat my steps to exit app, go do something else and back within 30 seconds and it works again.

 

[brianmedia]

Hi @DanCollier any other suggestions?

 

[brianmedia]

Hi Team,

This still happens all the time, both iPad and iPhone. easily reproducible. Should i submit a ticket?

 

[DanCollier]

Yes, go to Sense and use the contact support function to send in a ticket.

It'd be handy to get logs also, currently our uploader is not working so you'll need to manually download them. Logging is disabled now to improve sound quality, and general performance so you'll need to enable the toggle in System Logs for it to begin logging.
Once toggled, reboot and test your system, then go to system logs, select download logs locally, wait 60 seconds for the download to complete and send over to support@innuos.com seperately.

 

[Stephen Healy]

Out of curiosity, could you let me know which version of software the iOS is on your device? Do you happen to be enrolled in the beta version updates from Apple?