Album Merge Issue on Sense

ARD53

Member
Sep 30, 2024
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Hi, I am totally enjoying Sense and Innous. I am new to the Brand and it's made all the difference streaming with my Aperio. I am having an issue with the merge album feature. It works sort of on and off. Sometimes it just merges the selected albums. Other times the merge album selection is grayed out and can't be selected at all. I notice this when I sat down after loading my files and started to look for albums I could merge. Seems like if you do a couple then the system needs time before it will be available again? Also when you try more than3 albums I notice it even more? I have a strong fast, direct connected internet (not wi-fi) so I considered that but don't think that's it? Anyone with similar or thoughts?
 
Solution
After a lot of stress testing i believe we have found a scenario where this problem does indeed arise - it is now added to our backlog of bug fixes. Thanks for the feedback!
I run Sense an Apple iPad running 17.7.1 iOS. And yes, I also get the error message, “Something unexpected occurred” when I try to merge albums using the Chrome browser on my Mac Mini running OSX running Sonoma 14.6.1. By the way, on the Safari browser, my.innuous.com will not find my Zen, even after restarting the Zen as well as the Mac.
Thank you for the prompt help!