Zenmini mk 3 not found by sense

[rjmx]

We have a Zen Mini Mk III that used to work fine until a couple of months ago. Now the Sense app can't find it (on phone, iPad or Mac), even though it's definitely online. I can ping it from the Mac, and I have a Wireshark trace of the Sense app's attempts to talk to it. It appears that the Sense app connects to it and sends an HTTP command ("GET /api/system/system_details HTTP/1.1\r\n"), and then drops the connection before the Zen Mini replies (which can take three or four seconds).

Suggestions welcome.

 

[Stephen Healy]

Does using my.innuos.com via a web browser behave the same way?
If no different, then please connect the system by HDMI to a TV and then power on the ZENmini; it should begin posting text to the TV. If you could take a picture of that and send it to our support@innuos.com, that would be helpful. Please also include the serial number of the ZENmini

 

[rjmx]

It works fine with the browser, so it looks like there’s something weird going on with the local network. Only major change made recently was a switch to a new ISP and the addition of an Eero mesh wifi device. I was wondering whether the firewall in that might have upset something (perhaps blocking a port?), but I think that’s unlikely.