What am I missing?

[AJP1835]

I have owned the Zem MK.3 for almost 3 years now and it has maybe 20 hours on it because I still prefer using my Bluesound BluOs player.
From the time of purchase, the MK.3 has been glitchy and the sense app did not work as well as my BluOs. Two features that I use regularly on Tidal Native or BluOs is the track and artist radio. I love this feature, and as far as I can figure, the sense app still does not have this feature. Again, it’s a feature that I use regularly and is important to me. Also a feature that I like to have, is the ability to go anywhere in my saved tracks or an artists tracks, pick a song and have it play my chosen song and continue to play the next songs and keep going. It’s how I like to listen to my music. I no longer have the time or much opportunity to sit and listen to albums or playlists.
So am I missing something? Does the sense app allow choosing a song anywhere on my saved tracks list and continue to play the next tracks. As far as I can figure, if I scroll down and select a track it only plays that one track and will not continue playing the next tracks. Why? This seems like a basic function.
Also, I do not see the option in the ellipsis icon for track or artist radio. Why not?
I have been waiting and waiting for the sense app to do what the Tidal Native and BluOs app do.
Am I missing something?

It’s probably time to sell my Zen MK.3 since I don’t use it. Actually, it’s probably way past the time I should have sold it.

Adam

 

[Stephen Healy]

Regarding playing subsequent tracks that come next in the list, yes Sense has always supported this so I don't understand why this is not the case for yourself. It should always gone on to play the next tracks in the list.
As for Song or Artist Radio, no we do not have this feature but the recently added SmartQ may help fill this role as an 'autoplay' of playing related music to what you have just played from the queue. You can give this a try now if your ZEN is fully up to date.
If the player never plays more than one track at a time then please send a screenshot of the Now Playing screen - this is not the correct behaviour.

 

[DanCollier]

Further to the above, you can simply just use Tidal Connect if you prefer to just use the Tidal app.

 

[AJP1835]

Further to the above, you can simply just use Tidal Connect if you prefer to just use the Tidal app.

I have found the Tidal Connect app to not work well with the sense app. Some strange glitches. For me, I have grown tired of the instability and glitches while using the Sense app.

 

[AJP1835]

Regarding playing subsequent tracks that come next in the list, yes Sense has always supported this so I don't understand why this is not the case for yourself. It should always gone on to play the next tracks in the list.
As for Song or Artist Radio, no we do not have this feature but the recently added SmartQ may help fill this role as an 'autoplay' of playing related music to what you have just played from the queue. You can give this a try now if your ZEN is fully up to date.
If the player never plays more than one track at a time then please send a screenshot of the Now Playing screen - this is not the correct behaviour.

Hi Stephen,
To be clear, I am not talking about starting from the first track and clicking Play. I am talking about scrolling down and clicking on a track and playing from there. I will test it again and attach a screen shot.
As for the SmartQ, I have tried it. As far as I understand, it is not the same as getting a station from a particular song or artist. Don’t understand why BluOs can do this but not Innuos.

 

[AJP1835]

Regarding playing subsequent tracks that come next in the list, yes Sense has always supported this so I don't understand why this is not the case for yourself. It should always gone on to play the next tracks in the list.
As for Song or Artist Radio, no we do not have this feature but the recently added SmartQ may help fill this role as an 'autoplay' of playing related music to what you have just played from the queue. You can give this a try now if your ZEN is fully up to date.
If the player never plays more than one track at a time then please send a screenshot of the Now Playing screen - this is not the correct behaviour.

 

[AJP1835]

View attachment 484

I scrolled down my list of tracks, clicked on a song and only that song played.

 

[AJP1835]

I scrolled down my list of tracks, clicked on a song and only that song played. View attachment 485

I just did the same for this artist and it stops playing after one song. Again, I am not hitting the Play icon. That starts play from the first song. If I want to play from a song further down and have it continue to play, I have to do multiple clicks with the forward arrow and the app doesn’t seem to like this very much. But I should not have to do this.

 

[Octaviars]

I scrolled down my list of tracks, clicked on a song and only that song played.

Just tested this with a few playlists in Sense and no matter where I select a song in the list that song plays and after that it continues to play the songs that follows in the playlist.

 

[AJP1835]

Just tested this with a few playlists in Sense and no matter where I select a song in the list that song plays and after that it continues to play the songs that follows in the playlist.

Octaviars,
I am not referring to Playlists. I’m referring to Artist tracks and my saved Tracks.

 

[Octaviars]

I’m referring to Artist tracks and my saved Tracks.

You are correct from Artist Top tracks for example it just plays the song that I select, will not continue to play the song after that track.

 

[DanCollier]

Octaviars,
I am not referring to Playlists. I’m referring to Artist tracks and my saved Tracks.

That is the correct behaviour. It has always worked this way. If you feel this should be different, you are very welcome to submit a feature request through our Feedback Zone or raise it directly with us via a support ticket.
Feedback zone - https://feedback.innuos.com/
Contact Support - support@innuos.com or the contact support form via the Sense app.

Again, if you have issues such as the one you mention having issues with Tidal Connect then its best to reach out to us in support. We cannot help to resolve issues if we're not aware.

Regarding the app, each brand takes a different approach with their respective apps, and not all will work in the same way, have the same features etc. Our development is guided by our own design choices as well as customer feedback (such as the new classical mode coming soon, all customer driven), with new features and adjustments added where there is demand. This is one of the areas that sets us apart from many other brands, as we provide frequent updates and improvements to Sense, as you’ve already experienced.

If you prefer BluOS, which from my own limited experience I’d say it is a good app. If it’s what you’re used to then it makes perfect sense (no pun intended) to stick with it.

 

[AJP1835]

That is the correct behaviour. It has always worked this way. If you feel this should be different, you are very welcome to submit a feature request through our Feedback Zone or raise it directly with us via a support ticket.
Feedback zone - https://feedback.innuos.com/
Contact Support - support@innuos.com or the contact support form via the Sense app.

Again, if you have issues such as the one you mention having issues with Tidal Connect then its best to reach out to us in support. We cannot help to resolve issues if we're not aware.

Regarding the app, each brand takes a different approach with their respective apps, and not all will work in the same way, have the same features etc. Our development is guided by our own design choices as well as customer feedback, with new features and adjustments added where there is demand. This is one of the areas that sets us apart from many other brands, as we provide frequent updates and improvements to Sense, as you’ve already experienced.

If you prefer BluOS, which from my own limited experience I’d say it is a good app. If it’s what you’re used to then it makes perfect sense (no pun intended) to stick with it.

Dan,
I have submitted my requests, 2 years ago and since. Originally I had made my issue known directly to the support team. In addition to the issue with the tracks and no artist radio I had made known all the glitches I had been experiencing. As for Tidal Connect, I thought that would be a solution, but it was/is glitchy and the playing tracks issue was there too. At that point I had given up with the Innuos and turned it off. Yet every now and then I’d turn my $3000.00 player on to see if there is an update to address my issues, but no. So yeah, I should have sold the Innuos a while ago. And now that I have read your response, selling the Innuos is now this week’s project. Sadly I will be selling for a lot less than I paid for it with very little enjoyment to justify the loss for me.

 

[AJP1835]

That is the correct behaviour. It has always worked this way. If you feel this should be different, you are very welcome to submit a feature request through our Feedback Zone or raise it directly with us via a support ticket.
Feedback zone - https://feedback.innuos.com/
Contact Support - support@innuos.com or the contact support form via the Sense app.

Again, if you have issues such as the one you mention having issues with Tidal Connect then its best to reach out to us in support. We cannot help to resolve issues if we're not aware.

Regarding the app, each brand takes a different approach with their respective apps, and not all will work in the same way, have the same features etc. Our development is guided by our own design choices as well as customer feedback (such as the new classical mode coming soon, all customer driven), with new features and adjustments added where there is demand. This is one of the areas that sets us apart from many other brands, as we provide frequent updates and improvements to Sense, as you’ve already experienced.

If you prefer BluOS, which from my own limited experience I’d say it is a good app. If it’s what you’re used to then it makes perfect sense (no pun intended) to stick with it.

This behavior seems like a basic behavior and seems very odd time not to allow. I don’t understand this choice.