Zen Mini mk3 plus power supply. Happened occasionally right from new but now every session and as many as 10 times per day. It doesn’t happen when set to play stored files and then disconnected from the network. Any experience and fixes out there please?
Volume randomly drops to 50% 2 - 3 times per hour and has become incredibly frustrating.
- Thread starter Mr Serendipity
- Start date
Solution
Are you using a service like TIDAL Connect that would be introducing volume control from your phone?
No, just ripped CD’s and Qobuz.
I notice that the Sense app shows another audio player simply identified as 002080 and the volume for this is always 50%. I’ve only just noticed this so no idea if it’s always been there - especially as there’s not another system connected so therefore not expected.
The house was built with a Systemline 7 multi room server/amps/speakers built-in which we don’t use, and anyway regularly malfunctions - could this be causing conflict?
However the problem is created, it’s now taken the pleasure out of what has been a great addition to the existing set-up.
I have plenty of system logs from immediately after it happens if they could indicate something?
I notice that the Sense app shows another audio player simply identified as 002080 and the volume for this is always 50%. I’ve only just noticed this so no idea if it’s always been there - especially as there’s not another system connected so therefore not expected.
The house was built with a Systemline 7 multi room server/amps/speakers built-in which we don’t use, and anyway regularly malfunctions - could this be causing conflict?
However the problem is created, it’s now taken the pleasure out of what has been a great addition to the existing set-up.
I have plenty of system logs from immediately after it happens if they could indicate something?
This will be the issue - it is another player that the Innuos is identifying and connecting to, but it sounds like you do not need it. It is probably a UPnP streamer.
If you have done the 3.2 update, please could you send a screenshot of what is listed on your SYSTEM - SETTINGS - AUDIO page on Sense app? The '002080' may be listed there, in which case i would suggest disabling it.
The '002080' must be another Squeeze player of some kind, but I have no idea what exactly that could be. I suspect it is not to do with the Systemline, but it must be some other kind of streamer/player elsewhere on the network. Maybe even a Squeeze-based app that is running on a phone or PC somewhere.
Did you have a HiFi dealer come and install the ZENmini?
Did you have a HiFi dealer come and install the ZENmini?
Baffling.
No I installed myself, simple stand alone set up, originally phono out into amp and now digital out into KI Ruby CD/DAC.
It would be interesting if it’s a Squeeze-based app on some innocuous piece of equipment as we’ve just the usual stuff, iPhones, iPads etc - it would make it likely others would have a similar issue?
Interestingly I have seen at least one other thread here that talks about a random volume drop to 50% and that galvanised me to join this community, however I didn’t see their outcome - can you recall how they ended up please?
I’ll experiment for a few days and see if I can discover something - meantime I’ve set the volume of the rogue ‘player’ on the Sense app to 25% to confirm it’s identity, so that when the Zen Mini drops we’ll see if it’s the rogue player as you suspect.
Thanks for your super quick replies btw - really appreciate it.
Edit: Since submitting the above, the Zen volume just dropped to 50% and not the 25% level set as a test above - does this suggest no connection with the rogue player? Rogue player remains at 25%.
No I installed myself, simple stand alone set up, originally phono out into amp and now digital out into KI Ruby CD/DAC.
It would be interesting if it’s a Squeeze-based app on some innocuous piece of equipment as we’ve just the usual stuff, iPhones, iPads etc - it would make it likely others would have a similar issue?
Interestingly I have seen at least one other thread here that talks about a random volume drop to 50% and that galvanised me to join this community, however I didn’t see their outcome - can you recall how they ended up please?
I’ll experiment for a few days and see if I can discover something - meantime I’ve set the volume of the rogue ‘player’ on the Sense app to 25% to confirm it’s identity, so that when the Zen Mini drops we’ll see if it’s the rogue player as you suspect.
Thanks for your super quick replies btw - really appreciate it.
Edit: Since submitting the above, the Zen volume just dropped to 50% and not the 25% level set as a test above - does this suggest no connection with the rogue player? Rogue player remains at 25%.
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Okay, that's a good test and based on what you report I would say the 'rogue player' is not the cause.
The other factor we know that could cause this behaviour is if there are additional plugins installed on the ZENmini, specifically the 'Spotty' one to enable Spotify Connect functionality. This would only be on the server if:
a) you enabled that yourself
b) you bought the ZENmini pre-owned, and the previous user enabled this.
If you bought the ZENmini second-hand or used then this is entirely possible. You can follow this guide to access the Logitech Media Server plugins:
innuos.com
Please go through this process to look at the list of enabled plugins, and see if you have one enabled called 'Spotty'?
The other factor we know that could cause this behaviour is if there are additional plugins installed on the ZENmini, specifically the 'Spotty' one to enable Spotify Connect functionality. This would only be on the server if:
a) you enabled that yourself
b) you bought the ZENmini pre-owned, and the previous user enabled this.
If you bought the ZENmini second-hand or used then this is entirely possible. You can follow this guide to access the Logitech Media Server plugins:
Access the internal Logitech Media Server (LMS) Software Settings - Innuos - High-Fidelity Digital Music Servers and Streamers
Look here on how to access the the internal Logitech Media Server (LMS) server settings page on Innuos servers.
innuos.com
Hi Stephen
Thanks for your prompt reply - I can see that you’re really trying here.
I bought the units new from Doug Brady, very nice experience btw, but I’ve not set up Spotty but did have Tidal before switching to Qobuz, so the only chance of Spotty would have been if they used the Mini in the showroom for whatever reason.
I also had volume drops during Tidal fyi.
Anyway just in case I thought I should try your Spotty suggestion but my player did not show at my.innuos.com, although it’s visible and functioning on the Sense app which also shows an IP.
As a result I haven’t been able to see if Spotty is ticked.
I tried restarting, disconnecting the power supply, etc etc but still no show.
Is there another way please?
I spent more time to take notes at the weekend in case anything suggests a clue to the drops.
I power off overnight and often switching on in the morning the system wakes at 50% as if it’s the default (which has always been my suspicion btw).
Sense app also occasionally drops/crashes/freezes and has to be cleared from the phone with a half swipe up - iPhone 11 Pro iOS 18.3.1 and before. I’ve also removed and reinstalled it.
After some of the volume drops I downloaded the system logs but they are no longer visible in app as previously, and instead a brief message says ‘Logs downloaded successfully, you can open it in the ‘files’ app’ - where is this please?
I’m on OS 3.2.1.
Network over PowerLine adapter and Virgin fibre to the door.
I’ve now completely switched off and unplugged everything to do with the Systemline and interestingly the rogue player has disappeared from the app, so with much anticipation we were hopeful but 5 tracks in it has dropped again to 50%……
Just a reminder this issue has been from new, and had a few exchanges with Innuos support back in 2022 without success, although I must confess that unlike now I didn’t have time to keep going with support at that time.
What can we try next please.
Many thanks Steve
Thanks for your prompt reply - I can see that you’re really trying here.
I bought the units new from Doug Brady, very nice experience btw, but I’ve not set up Spotty but did have Tidal before switching to Qobuz, so the only chance of Spotty would have been if they used the Mini in the showroom for whatever reason.
I also had volume drops during Tidal fyi.
Anyway just in case I thought I should try your Spotty suggestion but my player did not show at my.innuos.com, although it’s visible and functioning on the Sense app which also shows an IP.
As a result I haven’t been able to see if Spotty is ticked.
I tried restarting, disconnecting the power supply, etc etc but still no show.
Is there another way please?
I spent more time to take notes at the weekend in case anything suggests a clue to the drops.
I power off overnight and often switching on in the morning the system wakes at 50% as if it’s the default (which has always been my suspicion btw).
Sense app also occasionally drops/crashes/freezes and has to be cleared from the phone with a half swipe up - iPhone 11 Pro iOS 18.3.1 and before. I’ve also removed and reinstalled it.
After some of the volume drops I downloaded the system logs but they are no longer visible in app as previously, and instead a brief message says ‘Logs downloaded successfully, you can open it in the ‘files’ app’ - where is this please?
I’m on OS 3.2.1.
Network over PowerLine adapter and Virgin fibre to the door.
I’ve now completely switched off and unplugged everything to do with the Systemline and interestingly the rogue player has disappeared from the app, so with much anticipation we were hopeful but 5 tracks in it has dropped again to 50%……
Just a reminder this issue has been from new, and had a few exchanges with Innuos support back in 2022 without success, although I must confess that unlike now I didn’t have time to keep going with support at that time.
What can we try next please.
Many thanks Steve
I am fairly certain that the Spotty plugin i mention is the cause, and there is a chance that it was pre-installed upon purchase. So, we need to persist with the process I linked to before to access the LMS plugins page, so you have any other devices like a laptop or desktop PC that you can try the my.innuos.com on?
if that still does not work, then go to the Sense app and go to the SYSTEM tab. Here you should see an IP ADDRESS listed for your server - you can type this number directly into the web browser instead, which should then get you going through to the next steps on the guide
if that still does not work, then go to the Sense app and go to the SYSTEM tab. Here you should see an IP ADDRESS listed for your server - you can type this number directly into the web browser instead, which should then get you going through to the next steps on the guide
I have carried out your instructions and unchecked the Spotty plugin and subsequently have enjoyed 6 hours of uninterrupted volume this evening.
Fingers crossed that’s the end of the volume dropping.
Thank you for all of your help and let’s hope all good tomorrow.
Fingers crossed that’s the end of the volume dropping.
Thank you for all of your help and let’s hope all good tomorrow.
Hi Stephen
All good today re the volume today so looking like a permanent fix.
Previously there would have been a number of volume drops by now.
I will fire up the Systemline now also as I need it to be functioning for a house sale.
Thank you for all of your help - really very much appreciated.
Best regards Steve
Ps now joining some other threads re playlist issues since recent updates.
All good today re the volume today so looking like a permanent fix.
Previously there would have been a number of volume drops by now.
I will fire up the Systemline now also as I need it to be functioning for a house sale.
Thank you for all of your help - really very much appreciated.
Best regards Steve
Ps now joining some other threads re playlist issues since recent updates.