In Progress Unavailable tracks cause queue to pause

In Progress

Stephen Healy

Administrator
Staff member
Dec 21, 2023
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Haywards Heath, UK
We've had several reports that when a track is no longer available from a streaming service, this will cause the queue to pause rather than simply skipping over the unavailable track and move on to the next available one in the queue. This is especially notable in longer playlists where the odds of encountering this are higher.
We are looking into the best way of resolving this and is on our development backlog.
For now, we'd suggest that when a track is encountered that seems to be no longer available in your Sense library from the streaming service, we'd suggest removing from the playlist then search again for it to see if still available - if so, add it again to the playlist and it should play correctly with the updated link/shortcut to the streaming service.
 
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For your situational awareness this issue came about 2 updates ago, at least to my best recollection and in my own system. Thank you for addressing it. I have simply been deleting the tracks as i encounter them
 
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This issue is interesting due to the problems I have with the connection. If by any chance it's given a connection problem, then as you say, the music pauses. Great news to hear it's under control
 
We've had several reports that when a track is no longer available from a streaming service, this will cause the queue to pause rather than simply skipping over the unavailable track and move on to the next available one in the queue. This is especially notable in longer playlists where the odds of encountering this are higher.
We are looking into the best way of resolving this and is on our development backlog.
For now, we'd suggest that when a track is encountered that seems to be no longer available in your Sense library from the streaming service, we'd suggest removing from the playlist then search again for it to see if still available - if so, add it again to the playlist and it should play correctly with the updated link/shortcut to the streaming service.
Hi Stephen,
Probably should start anew issue. My issue appeared after the latest update. In a playlist it all songs from a particular album, but that album will play if I play outside of the playlist. It doest pause but skips. However once I try to play that track by selecting it, it skips again but then I lose control of the app. it won't respond to pause / play, if I select another track it ignores the command. Then while playing it plays the screen shows the progress as playing until it reaches 10 seconds then goes back to 0 seconds and just repeats itself. I have to shut the unit down to play music.
 
Hi Stephen,
Probably should start anew issue. My issue appeared after the latest update. In a playlist it all songs from a particular album, but that album will play if I play outside of the playlist. It doest pause but skips. However once I try to play that track by selecting it, it skips again but then I lose control of the app. it won't respond to pause / play, if I select another track it ignores the command. Then while playing it plays the screen shows the progress as playing until it reaches 10 seconds then goes back to 0 seconds and just repeats itself. I have to shut the unit down to play music.
This is potentially slightly different, but we'll carry on that investigation over on the other thread you posted.