Removing "Qobuz Album not found" from the Library

[guardajoias]

When I sought to play a Qobuz Album I had added some time last year, I got the answer "Album Not Found". I thought maybe Qobuz had removed that album, but it is still there as I was able to re-add it. However the original one is still listed but not found and I cannot find a way to remove it from the Library as you normally do that in the Play album... Is there another way? (I would rather not re-sync Qobuz as I do not include all my Qobuz "favorites" in the Library...)

 

[mikehughescq]

A frustration for me too and a sync absolutely does not fix it.

 

[guardajoias]

For some reason, I now have a growing number of albums on Qobuz affected…

 

[Stephen Healy]

I think there are quite a few changes happening on the Qobuz side of things - the best solution would be to remove that favourite on Qobuz add, then re-add it again to update the favourite path. Then, do a resync on Sense.

 

[mikehughescq]

That hasn’t worked for me in an age.

 

[Malc.]

I think there are quite a few changes happening on the Qobuz side of things - the best solution would be to remove that favourite on Qobuz add, then re-add it again to update the favourite path. Then, do a resync on Sense.

The issue is the album has disappeared from Qobuz but remains in Sense, so it can't be deleted from Qobuz.

 

[hendrik.de.ceuster@telene]

The issue is the album has disappeared from Qobuz but remains in Sense, so it can't be deleted from Qobuz.

Could it be that you have a track listed in a Sense playlist? I have had this issue and i could only remove the album after I removed the song from the playlist. Quite an effort to review playlists to find the track.

 

[Malc.]

No it's not that, I very rarely use playlists, I have checked and not the issue. The issue occurs I think because the album was once in Qobuz and then removed but Sense retains it as a listing.

 

[guardajoias]

It also happens with albums that Qobuz still has, but for some reasons are not found by Sense. Maybe a reference change. Removing the album in Qobuz app and them re-adding them in Sense AND re-syncing with Qobuz does work, which is good. However, that would not work for those albums that have been removed from the Qobuz library…

 

[Malc.]

I find this when Qobuz replaces the version of an album, then we have album in Sense that can't be deleted.

 

[guardajoias]

If the album is replaced by the same album, then deleting it in Qobuz is possible and then it can be added back through Sense. Doing a resync after that did eliminate the « not found » album leaving only the newly added one. But that only works when you can delete the album in Qobuz and then re-add it…

 

[Malc.]

If the album is replaced by the same album it is the same album ? how would you notice otherwise ? Deleting an album that co exists in Sense and Qobuz is not an issue.

 

[guardajoias]

In my case, the albums are just the same in the Qobuz app, but Sense ses them as different…

 

[mikehughescq]

I’ll repeat. None of this has ever worked for me.

 

[Stephen Healy]

I find this when Qobuz replaces the version of an album, then we have album in Sense that can't be deleted.

Can you confirm then that if you go to the Qobuz app itself, and go to Favourites, then you do not have a 'greyed out' entry of that album that is no longer available?

You should have still have an entry you can 'unfavourite' on the Qobuz app, as outlined on our KB article here:

Album Not Found opening a favourite Qobuz Album on Music Library - Innuos - High-Fidelity Digital Music Servers and Streamers

When albums or tracks you have marked as favourites on Qobuz are changed by Qobuz itself if you try to open the Album you will get an "Album Not Found" error...

innuos.com

 

[Malc.]

Hi Stephen, thanks this works, just remember to resync after deleting from favourites to delete from Sense. Is there a way to streamline the need to scroll through all your Qobuz favourites, I have well over 1000 albums.

 

[Stephen Healy]

Hi Stephen, thanks this works, just remember to resync after deleting from favourites to delete from Sense. Is there a way to streamline the need to scroll through all your Qobuz favourites, I have well over 1000 albums.

I'm not sure, that's more a matter for the Qobuz app. It might be a case of just going through this process as-and-when you encounter a missing album.