Music not playing: message "Player Connecting" shows at the bottom of the app
- Thread starter Luo
- Start date
Solution
This was resolved via remote support, but if a similar issue is encountered, please follow these steps:
“Player Connecting” Troubleshooting
When did the issue first occur?
Have there been any recent changes to your system?
To begin, please ensure that your DAC or output device is properly connected.
Check this via the Sense app by going to:
System > Settings > Audio > Audio Settings
Are you able to access this page?
If your DAC is correctly connected, as confirmed above, please also ensure that “Automatic MQA Detection” is disabled in the Advanced Settings.
Next, reboot your entire setup—including your DAC—and test again.
If the issue persists, please contact our support team directly via the Sense app:
System > Settings > Contact Support
When doing so, include the results of the checks above so we can investigate further.
“Player Connecting” Troubleshooting
When did the issue first occur?
Have there been any recent changes to your system?
To begin, please ensure that your DAC or output device is properly connected.
Check this via the Sense app by going to:
System > Settings > Audio > Audio Settings
Are you able to access this page?
If your DAC is correctly connected, as confirmed above, please also ensure that “Automatic MQA Detection” is disabled in the Advanced Settings.
Next, reboot your entire setup—including your DAC—and test again.
If the issue persists, please contact our support team directly via the Sense app:
System > Settings > Contact Support
When doing so, include the results of the checks above so we can investigate further.
- Status