Backup Issue

[Kirk]

I'm trying to backup my music files to an external WD HDD via the USB out on my Zenith MK3 but I keep getting the "not finding any USB drives" message after pressing Setup new drive. Any thoughts?

 

[Stephen Healy]

Do you have a link to the exact model of WD HDD you are trying to use? It's quite rare to have any issue with these so would be good to check your exact drive model.

 

[Kirk]

Do you have a link to the exact model of WD HDD you are trying to use? It's quite rare to have any issue with these so would be good to check your exact drive model.

Western Digital WDBAAR5000ABK-NESN - External Hard Drive (500 GB, 2.0).​

https://www.amazon.co.uk/Western-Digital-WDBAAR5000ABK-Elements-Portable/dp/B002CZQ4GU

 

[Stephen Healy]

Thank you for that - i notice that despite 2.0 in the description its USB interface spec is class 1.1. This is very likely the issue as our system generally does not have a lot of compatibility at all with USB Class 1.1, and needs USB Class 2.0 which has been the standard for awhile.
I would suggest considering a newer drive if possible which will also have much faster transfer speeds. Otherwise, i think the only way to make your current drive work would be to insert a USB Hub between it and the Innuos, but unless you have one of these to hand then I would say it is not worth buying one just for the sake of this drive.

 

[Kirk]

Thank you for that - i notice that despite 2.0 in the description its USB interface spec is class 1.1. This is very likely the issue as our system generally does not have a lot of compatibility at all with USB Class 1.1, and needs USB Class 2.0 which has been the standard for awhile.
I would suggest considering a newer drive if possible which will also have much faster transfer speeds. Otherwise, i think the only way to make your current drive work would be to insert a USB Hub between it and the Innuos, but unless you have one of these to hand then I would say it is not worth buying one just for the sake of this drive.

Thanks, Stephen. I will take a look on Amazon for a more compatible drive. One other idea: can the files be copied using a MacBook Pro from the Zenith to the HDD via the shared network?

 

[Stephen Healy]

Thanks, Stephen. I will take a look on Amazon for a more compatible drive. One other idea: can the files be copied using a MacBook Pro from the Zenith to the HDD via the shared network?

Yes, this could be done, although it would be slower and more difficult to reliably keep track of in terms of incremental backups. It also will not back things up like any playlists that you have created in the Sense app, favourites, radio presets etc.