3.4.1- Qobuz showing the the same albums many times
- Thread starter giubeca
- Start date
Solution
Can you provide examples? I predominantly use Tidal myself and it all appears fine on my system.
Are you using the main Music section in Sense or are you looking at the Qobuz section specifically for example?
Are you using the main Music section in Sense or are you looking at the Qobuz section specifically for example?
Could you please provide some examples and explain exactly how you are reproducing this issue? For example, are you viewing your personal album collection within the Qobuz section? As a temporary workaround, you can use the Main Music section and filter it to display your Qobuz library, this is the more ideal use case anyway.
If you are able to reproduce the issue consistently, please outline the steps so we can investigate further.
For reference, I added more than 10 albums to my Qobuz library in Sense, and my personal Qobuz albums list displayed correctly. I then performed a resync and it continued to display as expected.
If you are able to reproduce the issue consistently, please outline the steps so we can investigate further.
For reference, I added more than 10 albums to my Qobuz library in Sense, and my personal Qobuz albums list displayed correctly. I then performed a resync and it continued to display as expected.
I'm attaching 3 screenshots because I cannot show you in only one; on the second one, on the top without icons you can appreciate the titles you have in the second row of the first screenshot. Then you can see the duplicated albums. In the third one the first row corresponds to the last one of the second screenshot. I could give you a lot of this examples. There are albums shown 3-4 times.
Just for your information, I did a new resync just before taking the screenshots; nothing changed.
Just for your information, I did a new resync just before taking the screenshots; nothing changed.
Attachments
Many thanks for providing this @giubeca and for the additional report @guardajoias - we will look into this ASAP.
Just as additional demonstration of the issue, the same set of albums here (for example "Side by Side") show up 6 times, others such as Bill Evans New Jazz Conceptions, only twice. More recent additions do not seem to be repeated...
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Thanks for the additional photos 
, we're looking into.
As mentioned prior, you can use the main Music tab in Sense and use the filters to display all your Qobuz albums instead for now as its unaffected.
, we're looking into.As mentioned prior, you can use the main Music tab in Sense and use the filters to display all your Qobuz albums instead for now as its unaffected.
Thanks Dan. the two views actually serve somewhat different purposes: I go specifically into the Qobuz view to add to my Innuos Library albums that I have added to my Qobuz favorites through the Qobuz app, usually when I am not home and do not have access to Innnuos Sense as those are not automatically added to my Innuos Library (which is fine: I often add albums to Qobuz :library to check them out and I then only keep some that I will definitely add to my Innuos Library).
Applying the Qobuz filter to my Album view this morning had another unexpected result: dozens of recently added Qobuz albums disappeared from my library; You will remember that that happened before and I had written about it, but somehow the albums came back. So today I launched a resync of Qobuz which is ongoing still but seems to have restored the albums I had added to the library (fortunately in only one copy in the albums and new music views, but still in multiple copies in the Qobuz view...)
The two phenomena are probably related as the cutoff date seems about the same (I suspect from 3.4 beta)...
Applying the Qobuz filter to my Album view this morning had another unexpected result: dozens of recently added Qobuz albums disappeared from my library; You will remember that that happened before and I had written about it, but somehow the albums came back. So today I launched a resync of Qobuz which is ongoing still but seems to have restored the albums I had added to the library (fortunately in only one copy in the albums and new music views, but still in multiple copies in the Qobuz view...)
The two phenomena are probably related as the cutoff date seems about the same (I suspect from 3.4 beta)...
We've confirmed the issue with how our system retrieves information from Qobuz directly and that it seems to be requesting from the same part of the library which is why it ends up with duplicates. The integration into the overall Sense library is different which is why you do not see the issue happening there.
This is on our backlog to resolve.
This is on our backlog to resolve.