Recent content by Stephen Healy

I will have our QA team test this, as I also use an HP Envy laptop and have tried very rapidly scrolling through the Tracks view, and do not get 'snapping' back to the top of the list. Also tried on my Android Pixel 9 phone which also does not seem to do this. I tried both of these whilst...

Tethering USB drives to the streamer like this is quite detrimental to the noise floor of the USB subsystem and does affect sound quality, this is why we choose not to have it fully integrate into the library. You achieve much greater results by having a device with properly integrated internal...

SmartQ will factor in related artists, so should be pretty genre-relevant but can deviate a bit. As I say, you can set the behaviour in Settings to only pull from your current library if you want it to seem a bit less unfamiliar with no suggestions, but if you are keen to have it quite genre...

Hi Dave, the next track playing randomly may just be SmartQ kicking in - you can go to the SETTINGS menu and go to SmartQ and disable this. As for the viewing of favourite tracks being glitchy, I am not aware of an issue with this - can you let me know the software version of the Innuos system...

Hi Gary, the first step will be to make sure that the ZENith is fully updated to 3.3.7. After that, if you believe there are files missing from the Sense library that should be there if they are located inside the SSD of the ZENith, then you can go to SETTINGS -> STORAGE and perform a manual...

It depends if you mean Smart Mix or SmartQ - but you may find it easier to filter the Albums view to show just the genres you want to listen to, then initiate and Smart Mix just from those specifically selected tags/genres.

Okay, thank you for the feedback - not sure why this would have suddenly begun occurring so will feed this back.

Although I have not tested myself, you can try going into the LMS settings, then to PLAYER -> Audio and change the 'Power On Resume' mode, there are various options there including one that instructs the system to always stay paused/stopped after powering on, regardless of previous Now Playing...

Could you also let me know if after this update, you still have the correct 'badges' for the Naim devices on SenseUPnP? The latest beta update otherwise made no changes to the SenseUPnP profile, so realistically would not have expected any stability changes there.

Regarding the missing 'New Music' after an update: - Does affect both the New Music widget on the HOME tab, as well as actual New Music category under the MUSIC tab? - Do these become completely empty, or do the missing 'recent additions' seem to cut back to a certain date/time frame? So for...

Thanks for the feedback, Michael. Will relay this back.

You'll need to make sure the connected DAC is connected and turned on, otherwise the Innuos will not appear as a receiver. You will also need to make sure you are fully updated to 3.3.7 since that did include a hotfix to Spotify.

The looping of 10 seconds of the track but with no sound is what you will see when there is a problem with the output to the player (DAC). A reconnection of the USB fixed it, so it seems to be there was just some kind of initialization problem between the STATEMENT and the DAC. This could be for...

The main section of the support site is being updated, so additional information such as Troubleshooting and the Sense User Guide can be found here: https://innuos.com/support/

Odd - perhaps a deletion of the Qobuz app and reinstall, then re-login of the account might re-authenticate and solve the problem on the native Qobuz app?