Recent content by Stephen Healy

3.3.4 released: https://community.innuos.com/threads/sense-release-3-3-4.558/

3.3.4 released: https://community.innuos.com/threads/sense-release-3-3-4.558/

V3.3.4 - Changelog: - Updated Spotify Connect to fix playback issues - Fixed issue where, in some cases, the system goes to offline state despite having internet connection

We have had a handful of reports after 3.3.3 update that the Innuos system then seems to lose an active internet connection, prompting to 'Stay Offline'. This is happening because the network router is not allowing the system to cache a full DNS resolution. The reason this is occurring is we...

It looks like the DAC cannot be seen inherently, with or without Squeeze. Which DAC is being used?

A recent update to the Spotify app has disrupted our Spotify Connect implementation. This can be adjusted our end and will require a small update to apply. The disruption is not related to the recent Sense 3.3.3 version, so would also affect systems running 3.3.1/2

Perhaps best to open a new post about this on the forum, as this does not relate to 3.4 beta feedback.

There is not a strict 'need' to buy an output module because there is still the standard onboard USB output. On its own like this, I would not expect the STREAM1 to outperform a PULSE. By the time you add the LPS1, it becomes a lot more comparable. By the time you add a PhoenixUSB module, I...

I don't have a technical explanation for that, so this stays in the 'trust your ears' realm!

We replied this morning to outline the service procedure, we've received your approval so we'll now be arranging logistics. As already instructed here, there is no further troubleshooting you can do, we know that it needs to be serviced by us.

That's not in the pipeline currently, no. There are still concerns about increased noise floor to the USB subsystem and vulnerability of drive corruption that gives us slight hesitation over this.

From the image you sent us that the system posted, it looks like the system needs to be reinstalled. This is unusual and I would need the service engineers to investigate how/ this happened. Your system is in warranty so we will endeavour to process as quickly as we can.

If it is SenseUPnP then i suggest removing the Linn as a Streamer and setting it back up again as a UPnP device and trying some of the different configurations.

Does using my.innuos.com via a web browser behave the same way? If no different, then please connect the system by HDMI to a TV and then power on the ZENmini; it should begin posting text to the TV. If you could take a picture of that and send it to our support@innuos.com, that would be helpful...

The system will need to come back to us - we will be in touch with you soon via your support ticket.