Recent content by Stephen Healy

Hi @Marco1 please try reaching out to All Elite Audio in Timonium, Maryland.

Did the retailer test this on a STREAM1 or STREAM3 too? Can I also check which version software the system is on, is it the latest 3.4.1? And can you confirm that there does need to be music currently in the queue with playback set to pause, or does this still happen if you have a completely...

That would explain it - thank you!

JS Audio in Bethesda carry NG series, so you can try them? We're also in talks with someone in Baltimore but that has not been finalised yet. We decided not to exhibit at CAF this year as we already have a very busy calendar with shows around the world, but we will be at AXPONA.

It does thank you, let me double check on this!

Ah okay, in which case yes this would explain it - the widgets for favourite tracks and favourite albums cannot exist if none exist within the library.

That's right, there should be 3, like so: Have you tried going to the EDIT section for the homepage, and disable the FAVOURITES MIXES widget, and Apply. Then, go back to the edit menu and choose RESTORE DEFAULT WIDGETS?

Hi Marco, I have this by Tom, our US Sales Manager, to see if there is a way we can help facilitate this.

On the Home page of the Sense app, there should be a FAVOURITE MIXES widget - there you have a 'Favourite Tracks Mix' which would indeed play from those tracks at random. To play them in a sequential order however, this is not currently possible so is one for the Feature Request area. This would...

Out of curiosity, could you let me know which version of software the iOS is on your device? Do you happen to be enrolled in the beta version updates from Apple?

The fact that Windows Media Player cannot play those files may not mean a great deal; historically, file format support for WMP was pretty bad. I think the latest version does support WAV and FLAC, but I am fairly certain that they were not supported on older versions of Windows Media Player...

Hi @JimF , with respects to the random playback, can you go to the SETTINGS and just let me know if SmartQ is enabled? It could just be that this is kicking in, unless you are finding that music is specifically kicking in during rescans even when SmartQ is turned off? With regards to this one...

So, although the base PhoenixUSB board is essentially the same in the PULSAR and the ZEN Next-Gen, everything else that goes around it is different which does indeed make a difference to sound. The technical differences would be: - The way the PhoenixUSB receives its own power rail; the ZEN NG...

We could look into this for the future, under some kind of 'Collections' mechanism. Not in our immediate pipeline, but we understand the requirement for such a feature.

Do keep in mind also that the current tagging system is quite versatile to define whatever you like, so you could create tags with your own grading system, then filter by that tag?