Recent content by Stephen Healy

  1. Stephen Healy

    Does Zen Server mk3 have galvanic isolation on its USB output to the DAC?

    Hi Alan, It does not, because galvanic isolation is rather overestimated in its benefit - it's primary purpose is to protect against electrical discharges; it cannot reverse the effects of RF on a signal. Furthermore, in instances when both source and DAC have galvanic isolation, this can lead...
  2. Stephen Healy

    SmartQ Logic

    How many tracks would need to play before you experience this? I set SmartQ to Only New and played a song. It has since played 13 more songs which are indeed all new/do not exist in my library and is still going. Would you find it was start playing existing music sooner than this? Do you mean...
  3. Stephen Healy

    SmartQ Logic

    Hi @LionCiti , let me give this a test and see if it is the same for me. Thanks for reporting!
  4. Stephen Healy

    Queue and Playlist editing

    Yes, this is something that we have indeed considered, we just need to find the smoothest way of having the two options together without clashing. At the moment there are two-ways to access the the current 'checkbox' method; firstly by using the MultiSelect menu, or secondly by going via Edit...
  5. Stephen Healy

    Queue and Playlist editing

    Yes, this is something that we have indeed considered, we just need to find the smoothest way of having the two options together without clashing. At the moment there are two-ways to access the the current 'checkbox' method; firstly by using the MultiSelect menu, or secondly by going via Edit...
  6. Stephen Healy

    Which USB output..??

    Hi @Marco1 please try reaching out to All Elite Audio in Timonium, Maryland.
  7. Stephen Healy

    Stream3 Random playback during rescan

    Did the retailer test this on a STREAM1 or STREAM3 too? Can I also check which version software the system is on, is it the latest 3.4.1? And can you confirm that there does need to be music currently in the queue with playback set to pause, or does this still happen if you have a completely...
  8. Stephen Healy

    Favourites Mixes on Home page not showing

    That would explain it - thank you!
  9. Stephen Healy

    Which USB output..??

    JS Audio in Bethesda carry NG series, so you can try them? We're also in talks with someone in Baltimore but that has not been finalised yet. We decided not to exhibit at CAF this year as we already have a very busy calendar with shows around the world, but we will be at AXPONA.
  10. Stephen Healy

    Favourites Mixes on Home page not showing

    It does thank you, let me double check on this!
  11. Stephen Healy

    Favourites Mixes on Home page not showing

    Ah okay, in which case yes this would explain it - the widgets for favourite tracks and favourite albums cannot exist if none exist within the library.
  12. Stephen Healy

    Favourites Mixes on Home page not showing

    That's right, there should be 3, like so: Have you tried going to the EDIT section for the homepage, and disable the FAVOURITES MIXES widget, and Apply. Then, go back to the edit menu and choose RESTORE DEFAULT WIDGETS?
  13. Stephen Healy

    Which USB output..??

    Hi Marco, I have this by Tom, our US Sales Manager, to see if there is a way we can help facilitate this.
  14. Stephen Healy

    Liked ( favourite ) tracks playback

    On the Home page of the Sense app, there should be a FAVOURITE MIXES widget - there you have a 'Favourite Tracks Mix' which would indeed play from those tracks at random. To play them in a sequential order however, this is not currently possible so is one for the Feature Request area. This would...
  15. Stephen Healy

    Recently Innuos Sense won’t load upon opening iPad/iOS

    Out of curiosity, could you let me know which version of software the iOS is on your device? Do you happen to be enrolled in the beta version updates from Apple?