Restart Statement NG

[Peder]

Hi @Stephen Healy @DanCollier

I've brought up this topic before,.but I have to ask again.

I don't know how many people here know this, but all products that contain a "clock" must be restarted at regular intervals to maintain the best possible musical sound quality.
These intervals differ from product to product.
For example:
• My Statement NG 23 days
• My Pura Ammonite Elite switch 17 days.
It is enough to turn off,.and then turn on your product after 30 seconds after the above interval, for the soundquality to be optimal again.
What this is due to,.well, no one has been able to explain it so far.

Now to my question:
Every 23 days as above I restart my Statement NG.
In order for it to start again,.I have to wait for 2 to 2.5 hours.
Is this normal for a Statement NG,.to have to wait that long to be able to start it again.

I want to ask about this,.so that there is nothing wrong with my Statement NG.

Dan Collier previously told me how I could start my Statement NG faster...
By "draining the capacitors".
BUT,.I don't want to do that again, as it took two days before it "started to sing again".

Looking forward to an answer to my question...
/Peder

 

[Stephen Healy]

Hi @Stephen Healy @DanCollier

I've brought up this topic before,.but I have to ask again.

I don't know how many people here know this, but all products that contain a "clock" must be restarted at regular intervals to maintain the best possible musical sound quality.
These intervals differ from product to product.
For example:
• My Statement NG 23 days
• My Pura Ammonite Elite switch 17 days.
It is enough to turn off,.and then turn on your product after 30 seconds after the above interval, for the soundquality to be optimal again.
What this is due to,.well, no one has been able to explain it so far.

Now to my question:
Every 23 days as above I restart my Statement NG.
In order for it to start again,.I have to wait for 2 to 2.5 hours.
Is this normal for a Statement NG,.to have to wait that long to be able to start it again.

I want to ask about this,.so that there is nothing wrong with my Statement NG.

Dan Collier previously told me how I could start my Statement NG faster...
By "draining the capacitors".
BUT,.I don't want to do that again, as it took two days before it "started to sing again".

Looking forward to an answer to my question...
/Peder

Does this mean that if you press the front power button so that the front power LED goes out after a few seconds, then you press it again to turn back on shortly after, it takes 2 hours for the front LED to turn from white to blue?

 

[Peder]

Does this mean that if you press the front power button so that the front power LED goes out after a few seconds, then you press it again to turn back on shortly after, it takes 2 hours for the front LED to turn from white to blue?

No,.as the OCXO-clocks are controlled by the large powersupply, I do as follows.

First I turn off the Streamer using the front button,.when the little blue light has gone out, I turn off the large power supply using the rear button.

When I turn it back on after about 2.5 hours,.I first turn on the powersupply using the rear button...
Wait about five minutes,.and then turn on the streamer using the front button.

It is the OCXO clocks that must be "turned off" in this process.
--------------------------------------------------------------------------
It was an InnuOs dealer in Gothenburg, Bjorn Wiman, who gave me this tip to "reset" to the best soundquality at regular intervals.

NOTE: As I said earlier, this applies to all products with a "clock" not just InnuOs.
---------------------------------------------------------------------------
It was easy when I had Zen mk3, Zenith mk3, Phoenix USB-recloker.
Then this process only took 30 seconds.

I know that the power supply for the Statement NG is a completely different design, but I wonder if 2 to 2.5 hours is normal.

If I try to press the streamer's front button before at least 2 hours, nothing happens.
After 2.5 hours, the front button lights up to white immediately when I press it, then blue after about 1 minute.

 

[Octaviars]

If I try to press the streamer's front button before at least 2 hours, nothing happens.

I dont know what is going on with your Statement but I can turn on my Statement NG with the front button right after I have switched it on at the back of the PSU unit.

 

[Peder]

I dont know what is going on with your Statement but I can turn on my Statement NG with the front button right after I have switched it on at the back of the PSU unit.

Hi ...
Can you really do that...

Have you read and understood what I mean.?
My Statement NG is always on.
Every 23 days I turn it off using both power buttons.
This is because it starts to sound worse after 23 days, read more above and below.
---------------------------------------------------------------
This tip to "restart for 30 seconds" I got from an experienced InnuOs dealer in Sweden.
This "restart" applies to all hifi products that have a "clock" in them.
It is very clear that it becomes musically better after restarting.
--------------------------------------------------------------
When I turn it on again, I have to wait about 2.5 hours for it to "connect".
If I turn it on,.first using the rear button, and then the front button earlier than 2.5 hours, nothing happens...
It is completely dead.

I am still waiting for an answer from @Stephen Healy if this can be considered normal, or if there is something wrong with my Statement NG.

NOTE: Once it is up and running, it plays very very well.

 

[Fitman-NJ]

I dont know what is going on with your Statement but I can turn on my Statement NG with the front button right after I have switched it on at the back of the PSU unit.

I don't wish to pick sides on this issue, but I'd like to validate that Peder's experience isn't a one-off. I've noticed the same behavior, i.e., not being able to restart my Statement for an extended time -- even hours -- after it's been shutdown. When it first happened (and it's happened numerous times), I tried the restart in the morning and it failed. I re-attempted the restart several times soon after...nothing. Being completely sickened by the thought that I had a $20K+ "brick," I had no choice but to step away with the intention of trying again in the future. In my case, it was that evening -- maybe 10 hours later -- and it did finally restart.

When if fails to start now, it still plays havoc on my mood, but I try to reassure myself that it will "probably" restart if I wait long enough. Two hours? Four hours? Ten hours? I couldn't say, but it's something none too good for the nerves...

 

[Stephen Healy]

I don't wish to pick sides on this issue, but I'd like to validate that Peder's experience isn't a one-off. I've noticed the same behavior, i.e., not being able to restart my Statement for an extended time -- even hours -- after it's been shutdown. When it first happened (and it's happened numerous times), I tried the restart in the morning and it failed. I re-attempted the restart several times soon after...nothing. Being completely sickened by the thought that I had a $20K+ "brick," I had no choice but to step away with the intention of trying again in the future. In my case, it was that evening -- maybe 10 hours later -- and it did finally restart.

When if fails to start now, it still plays havoc on my mood, but I try to reassure myself that it will "probably" restart if I wait long enough. Two hours? Four hours? Ten hours? I couldn't say, but it's something none too good for the nerves...

So that it is clear, are you turning off the unit at the mains power as well when doing this, as in switching off at the rear rocker switch?

Do note that if you go to press the front power button and it seems non-responsive or there is just a single 'flash' of the front LED, then simply pressing it again a second timr should boot the system right up. I would only expect this to happen if its been fully shut off from the mains however; if just using the 'shutdown' command from Sense app or by pressing the front power button only to turn off, then it should simply boot back up again from a single press of the front button.

 

[Peder]

I don't wish to pick sides on this issue, but I'd like to validate that Peder's experience isn't a one-off. I've noticed the same behavior, i.e., not being able to restart my Statement for an extended time -- even hours -- after it's been shutdown. When it first happened (and it's happened numerous times), I tried the restart in the morning and it failed. I re-attempted the restart several times soon after...nothing. Being completely sickened by the thought that I had a $20K+ "brick," I had no choice but to step away with the intention of trying again in the future. In my case, it was that evening -- maybe 10 hours later -- and it did finally restart.

When if fails to start now, it still plays havoc on my mood, but I try to reassure myself that it will "probably" restart if I wait long enough. Two hours? Four hours? Ten hours? I couldn't say, but it's something none too good for the nerves...

Hi ...

I know several people who have the same "problem".

I just want to know if 2.5 hours can be considered normal.

I have a small "lump in my stomach" every 23 days, when I have to do this "restart" to get the musical presentation back to 100%.

Good that there are several of us who want to get a relevant answer from @Stephen Healy because it's not a cheap streamer we have exactly.

 

[Peder]

So that it is clear, are you turning off the unit at the mains power as well when doing this, as in switching off at the rear rocker switch?

Do note that if you go to press the front power button and it seems non-responsive or there is just a single 'flash' of the front LED, then simply pressing it again a second timr should boot the system right up. I would only expect this to happen if its been fully shut off from the mains however; if just using the 'shutdown' command from Sense app or by pressing the front power button only to turn off, then it should simply boot back up again from a single press of the front button.

But please @Stephen Healy

Answer exactly the question I'm asking,.I know English is not my native language.
BUT,.I think I've described my question,and my problem clearly.

Now I want a straight answer,.if you don't know,then ask one of your colleagues who can give me a straight and clear answer.

 

[Fitman-NJ]

So that it is clear, are you turning off the unit at the mains power as well when doing this, as in switching off at the rear rocker switch?

Do note that if you go to press the front power button and it seems non-responsive or there is just a single 'flash' of the front LED, then simply pressing it again a second timr should boot the system right up. I would only expect this to happen if its been fully shut off from the mains however; if just using the 'shutdown' command from Sense app or by pressing the front power button only to turn off, then it should simply boot back up again from a single press of the front button.

If I recall correctly, when this first happened, I used the front power button (thinking, easiest thing first?). When I couldn't restart, I used the rear rocker switch (thinking it had to be "completely" shutdown). Honestly, I'd say that I've used both of these methods to shutdown in my four years+ of ownership, but haven't been able to verify whether either one results in the availability of an "immediate" restart. Under what circumstances does Innuos recommend use of the front power button (only) vs the rear rocker switch (only), vs front first, then rear rocker, vs Sense "shutdown"?

I will experiment in the future with the shutdown method(s) you recommend (noting the results), but this is such a disconcerting issue that I turn the Statement off as infrequently as possible. Despite Peder's belief in improved performance from shutting down every 23 days, the risk of not being able to restart the unit haunts me to the extent that I can't take the chance of a catastrophic failure. When a piece of extremely expensive electronics can't be restarted for hours, this does cross your mind...

P.S.: I haven't ever used Sense to shutdown -- should I?

 

[Peder]

Despite Peder's belief in improved performance from shutting down every 23 days,

Hi ...

If you have a good installed and optimized music-system, this is heard very clearly.

I am actually very surprised that InnuOs does not seem to know about this.
OR, if they do, have not informed about this.
It was a very competent InnuOs dealer in Sweden that I know,who informed me about this already when I had...
Zen mk3
Phoenix USB-recloker
As I described earlier, this applies to all products that have a clock in them.
In my case, OCXO clocks in both my Statement NG and my Pura Ammonite Elite switch.

As I said:
• Statement NG 23 days
• Pura Ammonite Elite switch 17 days
Of restart interval

Different products may have different restart intervals,.you have to evaluate that yourself.

I can sit and play day 17,.and in an hour I hear that it gets worse.
If I then turn off my Pura Ammonite Elite switch for 30 seconds, and then turn it on again...
Then the soundquality is back to top.

I know many dealers and High-end hifi people in Sweden, everyone is informed about this on the forum I run.
Everyone hears this difference.

 

[Octaviars]

Can you really do that...

Yes, why would I write that if I could not do that?

Have you read and understood what I mean.?

Yes I have perfectly understood how you do it and just to test it I did it right now.

Power off from front button, red light goes out, turn off at the back, wait 30s then turn it back on again. Press the front button, white light turns on for one second and turns off again and then I press the front button directly again and the white light turns on and stays on, after a couple of seconds the red light goes on and I can play music again.

 

[Peder]

Yes, why would I write that if I could not do that?



Yes I have perfectly understood how you do it and just to test it I did it right now.

Power off from front button, red light goes out, turn off at the back, wait 30s then turn it back on again. Press the front button, white light turns on for one second and turns off again and then I press the front button directly again and the white light turns on and stays on, after a couple of seconds the red light goes on and I can play music again.

Hi again
Unbelievable....
And I see it was a Statement NG you had also.

This really needs to be sorted out for us @Stephen Healy ,.I and @Fitman-NJ have a completely different reality as described earlier.
The only difference from what you describe is,.that after I press the front button once, the white light turns on, and stays on for about 40 seconds before it turns blue in my case (we have chosen different colors ).

 

[Octaviars]

And of course it was a Statement NG you had, so it wasn't a Statement.?

Yes it is a NG.

I should perhaps have written more than a couple of seconds before the withe light turns red it might be the same as yours around 30-40s I have note timed it but still I dont have any problem turning it back on no matter how long the back switch have been off.

 

[Peder]

Yes it is a NG.

I should perhaps have written more than a couple of seconds before the withe light turns red it might be the same as yours around 30-40s I have note timed it but still I dont have any problem turning it back on no matter how long the back switch have been off.

I'm really jealous of you.

This is a problem if you want to test the direction of the fuse,.or the direction of the Umbilical cables, as I have to wait 2.5 hours.

I know that @DanCollier once said that it concerns the design of the powersupply, with the large capacitor bank that you have to wait a while after turning off, before turning on the power supply button on the back again, and then the streamer's front button.

But having to wait 2.5 hours, or in @Fitman-NJ case even longer feels strange...
Since you seem to be able to turn both units off, and turn them back on after 30 seconds.
This must now be sorted out for us by @Stephen Healy or someone else at InnuOs.

 

[Stephen Healy]

Under what circumstances does Innuos recommend use of the front power button (only)

For in between listening sessions of if you want the system off for a day or two

vs the rear rocker switch (only)

Never - this is potentially harmful to the system and should never be done

vs front first, then rear rocker

If you want the system fully shutdown from AC power which would make sense for a longer absence, such as being away from the system for a couple of weeks or more, etc.

vs Sense "shutdown"

This is basically the same as pressing the power button on the front panel, but initiated from software. Do note that if wanting to perform a simple system 'reboot' then this can only be done from Sense app.

So to be clear @Peder + @Fitman-NJ, after turning the system off at the rear mains switch for a time (and disconnecting the power cable, then turning back on again at rear mains switch, there is absolutely no responsiveness at all from the front power button at all, even if pressing several times, until after several hours have passed? The front LED stays off completely and the white light does not come on at all?
Could you also let me know if you are using any mains/power conditioners at all?

 

[Peder]

So to be clear @Peder + @Fitman-NJ, after turning the system off at the rear mains switch for a time (and disconnecting the power cable, then turning back on again at rear mains switch, there is absolutely no responsiveness at all from the front power button at all, even if pressing several times, until after several hours have passed? The front LED stays off completely and the white light does not come on at all?
Could you also let me know if you are using any mains/power conditioners at all?

@Stephen Healy
Thanks...
Wonderful to finally get a straight and clear answer to my question.

Then I interpret it as my Statement NG behaving completely normall .
If my Statement NG is turned off also on the rear button,.it takes about 2.5 hours to start it up again.
First the rear button, then the front button.
Nice to get clarity on this Stephen.

You also ask:
"Could you also let me know if you are using any mains/power conditioners at all?"

I'm a bit "allergic" to that type of product.
I've tried many in my system over the decades.
In my system, that type of product cuts off some of the transients, and gives a slightly "laidback" presentation of the music.
The energy and attack suffer.

You also wrote:
"This is basically the same as pressing the power button on the front panel, but initiated from software. Do note that if wanting to perform a simple system 'reboot' then this can only be done from Sense app."

Then I interpret it,.as that function is good to use after you have sent out a Sense upgrade.
I don't need to turn off the whole Statement NG even on the back button.

Finally Stephen you wrote:
"Under what circumstances does Innuos recommend use of the front power button (only)
For in between listening sessions of if you want the system off for a day or two"

• My question:
The OCXO-clocks are controlled by the powersupply, so this should always be on.

But if you just turn off the streamer itself on the front button.
If it has been turned off for a day, for example, how long does it take for it to warm up and deliver at top level again.?

 

[Fitman-NJ]

For in between listening sessions of if you want the system off for a day or two

Never - this is potentially harmful to the system and should never be done

If you want the system fully shutdown from AC power which would make sense for a longer absence, such as being away from the system for a couple of weeks or more, etc.

This is basically the same as pressing the power button on the front panel, but initiated from software. Do note that if wanting to perform a simple system 'reboot' then this can only be done from Sense app.

So to be clear @Peder + @Fitman-NJ, after turning the system off at the rear mains switch for a time (and disconnecting the power cable, then turning back on again at rear mains switch, there is absolutely no responsiveness at all from the front power button at all, even if pressing several times, until after several hours have passed? The front LED stays off completely and the white light does not come on at all?
Could you also let me know if you are using any mains/power conditioners at all?

Ok, Stephen, thanks for the detailed response. I'll use the guidelines you've provided and especially avoid shutting down the Statement using the rear rocker switch alone. I just tested using the front button by itself and I was able to reboot it "immediately" (white light first to appear, then colored light).

As a follow-up question, some manufacturers/Internet "gurus" caution against turning off equipment between listening sessions citing potential accumulative damage from repeated cycling of power (i.e., "worse than just keeping them on"). What's Innuos' view of this?

Also, I think it's been clearly established that there's little defense against direct lightening strikes...and fortunately, they're extremely rare. Some will say, though, that turning off audio devices before violent weather events is prudent to avoid damage from potential power surges. I use a ZeroSurge surge protector, but haven't been shutting down any of my components during these types of storms. Recommendations?

To answer your question, what you described post-rear rocker shutdown is accurate: No effect from pressing the front button several times, and no white or colored light except after waiting an extended period of time. I do not use a mains/power conditioner, however the power is coming through the aforementioned surge protector.

Thanks!