Playlist Shuffle Not Working

[CPA9850]

Have a couple of playlists with over 500 tracks. Starting within the last couple of days when I attempt to shuffle either of those two playlists, I can see that only 2 tracks end up in my queue. Before that, I had used the shuffle option on those same playlists and everything worked fine (I listened to about an hour of that playlist every day over a 3 to 4 week period...no problems). It does appear that the problem started immediately after the installation of 3.2.1, but I wouldn't swear by it.

How can I fix this?

 

[CPA9850]

Quick update. Shuffling those two playlists now works on my Android Phone, but still can't work using my PC.

 

[Stephen Healy]

Quick update. Shuffling those two playlists now works on my Android Phone, but still can't work using my PC.

This is peculiar, and suggests this is just a 'representation' issue of how it is displayed on your PC. I cannot replicate this issue using desktop browser. Which PC and browser are you using?

 

[CPA9850]

Good morning, Stephen. I am using a Windows 11 PC with Chrome. My phone is still doing things correctly, but Chrome is mangling the Queue displayed at xxx.xxx.xxx:9000 Thank you for any help.

 

[Esscee]

Try using MS Edge, might make a difference.

 

[CPA9850]

Tried that, and it didn't help. Thanks for the thought, Esscee.

 

[Stephen Healy]

Can i ask if these shuffle playlists are ones made in Sense consisting of songs from different sources, or just Qobuz or TIDAL playlists for example?

 

[CPA9850]

No, they are not, Stephen. All my music resides on the Zenith's hard drive.

 

[CPA9850]

Just a thought. I was deleting songs from the playlist while the playlist was being played in shuffle mode. Is it possible that caused the problem?

 

[Stephen Healy]

The fact that it seems to work fine on your mobile devices, but not via desktop browser suggests this may be something quite specific to the browser than the server. We have been trying for awhile to replicate this and so far cannot recreate the issue as you describe. If the problem persists, perhaps send a copy of the system logs to us at support@innuos.com

 

[Mr Serendipity]

Hi
I have the same/similar issue that started roughly begin/mid Feb.
Mixed Qobuz/Rip playlist, and Qobuz only playlists, won’t play throughout on shuffle, sometimes stopping after just a few tracks.
You get them going again by pressing play but at some stage they stop again.
Opening Sense app shows the track trying to play, with the timer starting and then flipping back to beginning, with no sound output during this time.
It would get stuck doing this until you intervene.
Even playing mixed playlists, or Qobuz playlists in order (not shuffle) - they still ‘choke’ at some stage but less than on shuffle.
The only way to guarantee playing a complete playlist is ripped tracks in the original order.
Pretty frustrating……
I’d like to share please any solution when they find one for you.
Zen mini 3 plus PS, iPhone running Sense.
Best regards Steve