I read below on Naim Audio's own forum.I would say,.that InnuOs is almost starting to be at a similar level as JonathanG describes in his text.
Which InnuOs should be highly commended for.
We,.the customers, are not left behind when the deal is completed, a security that means a lot to me anyway.
Thank's for the great customer support InnuOs.Below JonathanG:
I think your issues and those of others on here are more a reflection of the complications of the modern world than any inherent changes at Naim. They reflect the difficulties of interoperability in different environments where everyone is using different network providers, different routers, different ipads and phones on different operating systems. Getting it all to work seamlessly together must be a nightmare compared to the olive days where you played a record or stuck a CD on and it just worked.
In my experience few firms in the industry try harder to fix or support their customers and equipment than naim. I had my old early 1990’s naim CDi repaired a couple of years back which I thought was incredible. Add to the dedicated repair department the supportive dealer network plus the forum where naim staff interact directly with customers and answer questions and I think you have a pretty unprecedented 1st.2nd and 3rd line of support.
Then look at the products which are almost all still made in England, are all designed by people like Steve Sells who have been with Naim for decades, in the same factory where components are carefully selected, pair matched and assembled precisely by hand to exacting standards by long serving staff. Open up any Naim product today and you will see the same staggeringly precise and tidy point to point wiring, the best casework they have ever used, the same through the hole component mounting in the signal path and the incorporation of the very latest techniques like ladder resistor volume controls to improve sound quality. The first NAP250’s including my olive had transformers rated at I think 650VA and limited cooling which meant they overheated and shut down at high levels, whereas yours is I think rated at 1000VA and has far superior cooling, dedicated heatsinks (and superior sound).
Naim isn’t what it once was, its better… Jason Gould said to me once “other manufacturers design and build hifi with their heads, but at Naim we design and build it with our hearts” and I think he is right. Whether you are listening to a lowly Nait 1, a chrome bumper NAC62/NAP140, the NAC52 Supercap or the new NAC332/NAP250 the sheer visceral, gut punch ability to communicate the emotion of music is the same.
I would urge anybody who feels Naim has somehow lost its focus to go and read my behind the scenes two part visit to Naim on Soundstage Ultra and then read my epic 3 part 14000 word review cycle of the Naim 300 series… Then reconsider.
I will leave you with my last lines on the NAP350 as I summarised how the latest generation of Naim made me feel:
“This is an audio ecosystem that makes playing music exciting again, and will lead you to spend as much time in record shops or listening to music as you did when you were 16. You’ll sometimes arrive at work looking haggard after a late night spinning just a few more tracks. Your boss won’t like it, your bank manager won’t believe it, and your mother-in-law won’t understand it.
I can’t think of any better reasons for buying it. Turn on, tune in, drop out . . .”
JonathanG
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