Having to manually connect Network folders constantly

[JasonMADCow]

Hi, I have a problem as to when I share more than one folder with Innuos "network folders" funcionality, very frequently the connections seem to drop and I have to manually reconnect (I think it's important to clarify that I never have any issue when I click on reconect).

This problem seems to get worse, the more folders I add to the Innuos.

Is this a know problem or anyone know how to get around it?

Thanks a million inadvance!
Jason

 

[Stephen Healy]

There could be a few factors at play including overall network and NAS drive. Which NAS drive are you using?

 

[JasonMADCow]

A synology. I don't have any other problems with roon, or anything similar. Everything attacks my synology. Only have this problem with the innuos.
I was thinking of trying with it's on user/account, but would like to know first what the problem could be?
Thanks in advance!

 

[Stephen Healy]

We've been testing this internally but cannot replicate, so think this is quite a locally specific issue. Could you please go to the Settings in Sense and download a copy of the System Logs, then send the ZIP file over to our support@innuos.com please. Thanks!

 

[JasonMADCow]

Done hope it helps. Maybe it's something very simple. It would be amazing to be able to solve the problem

 

[Stephen Healy]

Received - looking into it and will report back here when we have something conclusive. Thanks!