Recent content by DanCollier

We dont have any events on no, but depending on availability we could potentially allow a factory visit.

We're aware of an issue affecting users on IOS devices trying to login to their Tidal account using the mobile Sense app and selecting to login via their Apple ID as the login method. A work around for this it to simply access Sense web ui via my.innuos.com on a web browser and you can follow...

There is no option for this no. You can reduce the volume slider in Sense of course, however as this is a digital volume control any adjustment below 100 means output is no longer bitperfect. I'd suggest tweaking the volume on your preamplifier instead in this instance to maintain optimal...

Hi Nuno, Thats not great to hear, lets try to resolve this for you. Firstly, please provide some further detail. Do you leave your system on 24/7? What is the serial number? How is the system powered? Does it actually power off or does it instead become unresponsive? If the latter, what colour...

Yes the fee would still apply as the system is out of warranty.

We actually have a thread regarding this here - https://community.innuos.com/threads/tip-of-the-day-use-sense-to-play-through-phones-tablets-and-computers.517/

The ZEN in this instance would be totally redundant unless you plan to use it as a NAS or in a second system in the latters case, you need to set it to Endpoint mode as you can only have 1 Core at a time. Regarding ROON however, we do not offer any direct support for their software, that said...

We’ve identified an issue that seems to be affecting users when updating their systems. Rest assured, we're actively investigating and aim to have it resolved as soon as possible.

Hi Bob, Are you able to provide more detail to work from please. What system do you have? Is it up to date on 3.3.1? Are you playing Qobuz in Sense or using Qobuz connect for example? Try rebooting your system and if it does not help, reboot your router.

The WiiM streamers work as good cost effective Squeezelite compatible endpoints, I know of a few users running these in seperate headphones systems etc elsewhere from their main system with their Innuos servers. Squeezeplayer will work best compared to BubbleUPnP, UPnP is not the most reliable...

Lets follow this up in our ongoing support ticket.

I think some matters are being confused here. To clarify, The ZENith will not show up as an available drive when connected to the USB A port. The USB A port on the Esoteric is for you to add an external USB drive for convenient playback. Just like you can on our systems, by adding a USB drive...

In this case, the previously mentioned process offered by Esscee is likely the simplest one as you dont have a PC/Mac to hand and accessing the shared folders can be clunky on a mobile device. Otherwise, you'll need to connect a USB drive to your Ipad, access shared folders and find the albums...

This is a minor bug preventing users from entering ERASE when prompted during the installation of an external SSD. A work around is to set the language to English or you can use 刪除 This will be fixed in 3.4.

I would suggest you reboot your router as this is likely a network related issue.