Recent content by DanCollier

Apologies for the slow reply, we've been away at Audio show deluxe in the UK. If force eject does not work then the system will need to be returned. Send in a ticket to support via the Sense app on your system. Go to Settings and select Contact Support in the help section.

Does this only occur when you're using Sense in a web browser on Mac? Does the behaviour persist when using the app on your phone/tablet?

Could you please go to the advanced settings section in Sense for your system and select "Clear Queue Cache"? This action should only be performed under our guidance. Once done, please let me know if this resolves the issue.

Good morning, Can you give me an example of the error you receive please? When it "times out" does it freeze or stop at a certain point? When this happens is the system still responsive? Let me know the answers to the above and we can follow from there.

Hi, To clarify, have you followed the troubleshooting article listed in our support section, I shall link below. The Innuos Sense app doesn’t detect the server Is your Pulse running the latest firmware? 3.2.2? If not, please update it and retest connecting via the Sense app. Please follow...

Hi Dan, I've got your ticket and will be in touch once we get our email/teams system back up and running. This will most likely require a remote session.

We’ve had a user report an issue when playing music from their NAS specifically using the Folders tab in Sense. When selecting an album, only the first track plays before stopping. The user then has to press play again for the remaining tracks to continue. This has been replicated and has been...

This has been discussed a few different times here on the forum, heres a link to one such thread discussing similar systems and DDCs that may be of help! https://community.innuos.com/threads/ddc-benefits-for-pulse.368/

There is currently an issue where adding tracks to the queue via Folder Navigation does not display track information, and the queue does not list the tracks. This will be fixed in version 3.2.2.

Hey guys, So I have a Uniti Atom HE at home for testing and can report my findings with SenseUPnP so far with the ZENmini MK3 on 3.2.1. The Uniti HE is connected to the streamer port of the ZENmini which is connected direct to my router. I've settled on the below settings Compatibility mode -...

Hi guys, Its best to continue the chat regarding SenseUPnP specifically over on the thread mentiond above - https://community.innuos.com/threads/senseupnp-feedback-thread.372/

Hi, Yes we have changed how you access the shared folders on our systems with the release of 3.2. See the section of the post linked below titled "Shared Folder visibility (Windows 11)" https://community.innuos.com/threads/innsights-whats-new-with-3-2.357/ " It is important to note that after...

Please send me an email with your system logs - support@innuos.com

What stations are you playing and are you playing from presets or have you specifically searched for and played these back?

Hi Luigi, What Innuos system are you using and what version of Sense is it running? You can find this detail on the 'System' page in Sense.