Recent content by DanCollier

Hopefully someone with Phantoms can also test further and provide further feedback. In the meantime, I see in your bio that you have the Devialet Arch. You should be fine connecting the ZENmini to this via the analogue or digi coax output and have the Arch transmit direct to your Phantoms. This...

I second Stephens above point. We actually used the ZENith Next Gen via USB just recently with a Vivaldi Apex Dac at Audio Show Deluxe in the UK with great results. It was a terrific combination!

Please disable the USB volume control as it mentions in the manual on page 17 - https://hem-e.com/files/mtk/Brooklyn_DAC+_manual.pdf

More details coming soon, pricing etc included! We've announced them today ready for the Axpona Hifi show this weekend.

Hi Guys, We ask that you please stick by the feedback structure listed above so we can better and more easily help to identify issues.

Hi @guardajoias when you select select system and then open it again are you brought back to the Sense homepage or does the same error appear?

We're aware of an issue affecting users who are editing playlists, which can result in tracks being lost. Specifically, if a track is added to an open playlist and then another track is deleted without first refreshing or navigating away, the playlist may become truncated. As a work around, its...

Apologies for the slow reply, we've been away at Audio show deluxe in the UK. If force eject does not work then the system will need to be returned. Send in a ticket to support via the Sense app on your system. Go to Settings and select Contact Support in the help section.

Does this only occur when you're using Sense in a web browser on Mac? Does the behaviour persist when using the app on your phone/tablet?

Could you please go to the advanced settings section in Sense for your system and select "Clear Queue Cache"? This action should only be performed under our guidance. Once done, please let me know if this resolves the issue.

Good morning, Can you give me an example of the error you receive please? When it "times out" does it freeze or stop at a certain point? When this happens is the system still responsive? Let me know the answers to the above and we can follow from there.

Hi, To clarify, have you followed the troubleshooting article listed in our support section, I shall link below. The Innuos Sense app doesn’t detect the server Is your Pulse running the latest firmware? 3.2.2? If not, please update it and retest connecting via the Sense app. Please follow...

Hi Dan, I've got your ticket and will be in touch once we get our email/teams system back up and running. This will most likely require a remote session.

We’ve had a user report an issue when playing music from their NAS specifically using the Folders tab in Sense. When selecting an album, only the first track plays before stopping. The user then has to press play again for the remaining tracks to continue. This has been replicated and has been...

This has been discussed a few different times here on the forum, heres a link to one such thread discussing similar systems and DDCs that may be of help! https://community.innuos.com/threads/ddc-benefits-for-pulse.368/