Recent content by DanCollier

Presumably, this was an existing backup you were adding to, not a fresh one? When you next do a backup, you can first enable the logger in the System Logs page so additional data is logged, if an issue occurs you can then create a support ticket via the Contact Support option, and select Upload...

A backup can take a fair while, depending on the size of the backup and the drive used. An external HDD will be slower than an external SSD. Has it finished on your system, or is it still processing?

Yes, I've just tested this myself too. No issues :)

Can you confirm if both your Naim systems are up to date? They share the same streaming module and as 3.4.2 was working fine prior, potentially a recent Naim update has modified aspects causing your issue.

Is all good now, it was an issue on our providers side. I can access it fine on my system.

Can you clarify, if its just this one random Joe Jackson album you're having issues with specifically? Or are there any other albums for example.

Yes, the Show All ablums issue has been fixed already and will come with the next update.

In this case, I’d recommend either connecting directly to your Vermeer via USB for the most stable and optimal performance, or, if you prefer to use the Vermeer’s streaming functionality, using its own control app. Alternatively, apps like BubbleUPnP can also be used, with NativeUPnP enabled in...

As mentioned above this post, we will be unaffected. They are making small changes, most changes are related to MacOS systems.

Already something coming with the long discussed classical mode ;)

We’re aware of a minor issue affecting users on iOS 26.4, where icons from certain streaming services may not be visible. This is purely visual and does not impact performance. We’ll share more as soon as we have more information.

Can you elaborate on this, as this was fixed with 3.4.2. I'm unable to replicate this.

Just to bump this up in case anyone missed it. Do pop down to AXPONA this weekend to see the team and more importantly hear the full Nazaré stack!!!

Unfortunately, that isn’t possible. The drive would need to be replaced either by us or by an authorised service partner. Once replaced, we would also need to assign the correct serial number so the system is properly recognised. That said, as Stephen mentioned, this is not something we see...

Yes there is.